TXM Service Advisor

Hendrick Automotive Group • Merriam, KS

6d

About The Position

The TXM Service Advisor is responsible for selling, identifying, and documenting vehicle service, maintenance, and repair work for customers, as well as scheduling service. The role works with customers and technicians to identify maintenance needs, advises customers about necessary and recommended services, offers additional services and repairs, and prepares and explains estimates for parts and labor. The position has no direct supervisory responsibilities.

Duties are generally performed in the service area and may involve conducting road tests and inspecting customer vehicles. The employee frequently moves around the Service Department to communicate information between customers and technicians and interacts with customers, the service manager, technicians, and employees from other dealership departments. The position requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays. The employee may be exposed to loud noise, vibration, exhaust fumes, and other service repair conditions.

Requirements

• High school diploma.
• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.
• Valid driver’s license.
• Intermediate skills in Microsoft Office products and ability to use the Dealership Management System and other web-based applications used for operations.
• Ability to understand and follow instructions and communicate effectively with customers and company personnel.
• Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
• Ability to add, subtract, multiply, and divide.
• Ability to use common-sense understanding to carry out instructions and deal with standardized situations.
• Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.

Responsibilities

• Work with customers and technicians to identify required maintenance.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Calculate the cost of replacement parts and labor to restore vehicles to the condition specified by customers.
• Estimate the cost of mechanical, electrical, or other repairs.
• Enter itemized estimates on service orders and explain estimates to customers.
• Schedule customer appointments.
• Meet dealership standards for repair and order production.
• Maintain CSI at or above Company standards.
• Maintain an organized, clean, and safe work area.
• Participate in required training.
• Accurately record all hours worked in the company timekeeping system.
• Follow Safeguards rules and regulations and applicable Federal, State, Local, and Company safety rules.
• Demonstrate the Company’s Core Values and comply with Company policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED