Tutorial Center Coordinator

Santa Barbara City College • Santa Barbara, CA

2d

About The Position

Under the direction of the Supervisor, Cartwright Learning Resources Center, the Tutorial Center Coordinator organizes and coordinates the operations, activities, programs, and services of the Tutorial Center. The role coordinates communications, information, outreach, personnel, payroll, budget, and record-keeping functions for campus tutors to meet the tutoring needs of departments and disciplines, including the expanding Gateway Program for student success, and assures the smooth and efficient delivery of college-wide tutoring services.

The Coordinator works with College departments, faculty, tutors, students, Human Resources, Payroll, and student support services to promote tutoring, recruit and support tutors, arrange appropriate assistance for students, and facilitate student success. The role oversees tutor hiring and payroll processes, training and accountability systems, records, budget allocations, and the Tutorial Lab. The position is based in an indoor work environment with frequent interruptions and may require driving to conduct work. The posted schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.; hours may vary, and the position is 12 months per year. Work schedules and assignments may change based on College needs. A six-month probation period applies.

Requirements

• Any combination equivalent to a bachelor’s degree in education, human resources, or a related field and two years of increasingly responsible experience in tutor development, training, outreach, recruitment, or similar functions.
• Understanding of and sensitivity to the needs of students, community members, and employees from diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds.
• Knowledge of Tutorial Center operations and coordination; cross-discipline tutoring services; tutorial training; instructional methods; hiring requirements for student and classified workers; program policies and goals; records systems; communication and interpersonal practices; record keeping and reporting; computer operation; basic budget preparation and control; and public relations and outreach.
• Ability to organize, coordinate, and implement Tutorial Center operations and services; coordinate communications, outreach, personnel, data management, and records; develop outreach; establish partnerships; monitor and adjust services; communicate effectively orally and in writing; build cooperative relationships; meet schedules; plan and organize work; work independently with little direction; operate a computer and assigned software; and oversee manual and automated records.
• Ability to perform essential functions with or without reasonable accommodation.
• If selected, must complete fingerprinting and tuberculosis testing before starting work and verify identity and authorization to work in the United States. Proof of stated college coursework or degrees is required; employment offers are subject to Board of Trustees approval.
• Required application materials include a completed online District Application, a response to the required supplemental diversity question, and five references listed in the application. Reference letters are not required.

Nice To Haves

• Experience working with tutors.
• Experience at a post-secondary institution, especially a community college.
• Customer service experience.
• Experience working with diverse student populations and interest in supporting student equity and success.
• Proficiency in Google Suite (Sheets, Docs, Calendar, Slides, and Forms), including writing formulas to cross-reference data across multiple sheets.
• Experience with data collection and analysis.
• Ability to solve complex problems and track complicated processes.
• Ability to work independently.
• Excellent interpersonal communication skills.
• Ability to multitask efficiently and pay attention to detail.
• Ability to work with multigenerational groups and coordinate with colleagues.
• Professional demeanor.
• Ability to make students, tutors, and visitors feel welcome.
• Bilingual ability in English and Spanish.

Responsibilities

• Organize and coordinate Tutorial Center operations, activities, programs, and services; establish timelines, priorities, and systems, and monitor and adjust services to meet department and student needs.
• Coordinate communications, tutoring schedules, outreach, personnel, data management, and record-keeping for college-wide tutoring services.
• Coordinate cross-curricular outreach to increase student and faculty awareness of tutoring programs and services; help prepare and distribute correspondence and promotional and informational materials.
• Implement Tutorial Center goals, objectives, strategies, projects, and services; work with department chairs and instructors to promote tutor feedback forms and address students’ unique tutoring needs.
• Collaborate with the CLRC Director to develop and maintain tutor orientation and training materials, track attendance, monitor tutor accountability and performance, and implement tutor pay-rate increases as directed.
• Build and maintain partnerships with SBCC educational departments to promote tutoring, recruit tutors, and encourage tutee participation; coordinate tutor services with department chairs.
• Serve as a liaison among tutors, students, departments, and faculty; respond to inquiries and explain tutoring programs, standards, requirements, policies, and procedures.
• Oversee and participate in maintaining records, reports, and files related to tutor employment and payroll, tutee satisfaction, and allocation activity; ensure employment and payroll paperwork is processed accurately and on time.
• Work with Human Resources to initiate student and hourly tutor hiring paperwork, maintain confidential files, and prepare and distribute information for HR and Payroll.
• Oversee timely and accurate timesheet submission, communicate payroll deadlines to tutor supervisors, and monitor hours against allocations.
• Monitor tutoring services for financial effectiveness and operational efficiency, and assist in developing and implementing improvements.
• Assist the CLRC Director with tutorial fund allocations; review budget and financial data, monitor and adjust expenditures within established limits, and monitor grant allocations as applicable.
• Create, maintain, and distribute the Tutorial Handbook for tutors and supervisors, including best practices, procedures, required HR information, and payroll information.
• Promote tutoring support to facilitate student matriculation and, with student support services, arrange tutoring suited to at-risk students’ individual needs.
• Communicate with College personnel and department chairs to exchange information, coordinate activities, and resolve issues affecting tutorial support and student success initiatives.
• Monitor the CLRC Tutoring Lab and maintain an effective learning environment.
• Operate office equipment and assigned software, including a copier, fax machine, and computer.
• Attend and conduct meetings as assigned and participate in College work groups, community events, and special projects.
• Perform related duties as assigned.

Benefits

• Fringe benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level