Turndown Attendant Part Time - The Langham, Chicago

Langham Hospitality Group • United States,

9d • $22 - $28 • Onsite

About The Position

The Turndown Attendant provides turndown service and cleans assigned guest rooms according to the hotel’s established cleanliness standards. The role includes reporting maintenance deficiencies, responding to guest requests and complaints, and protecting the confidentiality and security of guest rooms. The attendant must be fully versed in Forbes housekeeping and service standards relating to turndown.

The position requires maintaining knowledge of departmental policies and equipment, using cleaning chemicals and equipment appropriately, anticipating guest needs, and maintaining positive guest relations. Attendants transport supplies, linens, and amenities; complete room and bathroom cleaning and turndown tasks; update room status; report damage or maintenance issues; turn in lost property; and perform other duties requested by a supervisor.

Requirements

• Fluency in English, both verbal and non-verbal.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to prioritize and organize work.
• Ability to think clearly, remain calm, and resolve problems using good judgment.
• Ability to follow directions thoroughly and understand guests’ service needs.
• Ability to work cohesively with co-workers as part of a team and with minimal supervision.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Ability to exert physical effort transporting 20 to 50 pounds and endure various physical movements throughout work areas.
• Ability to communicate satisfactorily with guests, management, and co-workers.

Nice To Haves

• High school graduate preferred.
• Prior luxury housekeeping experience preferred.

Responsibilities

• Follow departmental policies, service procedures, and standards.
• Understand the proper maintenance and use of equipment and use it only as intended.
• Anticipate guest needs, respond promptly, acknowledge guests, and maintain positive guest relations.
• Know hotel services, features, and local attractions to answer guest inquiries accurately.
• Resolve guest complaints and ensure guest satisfaction.
• Maintain cleanliness, sanitation, and organization in assigned work areas.
• Use appropriate cleaning chemicals for designated surfaces in accordance with OSHA regulations and hotel requirements.
• Transport cleaning supplies, turndown and guest-room amenities, and linens to assigned rooms and position them securely.
• Provide turndown service to designated rooms, including emptying trash, replacing dirty terry, changing soiled sheets, and turndown bed preparation.
• Place designated turndown items and amenities in their specified locations, including cards, menus, bathrobes, floor mats, and remote controls.
• Set the radio, lighting, and thermostat to designated settings; refresh the ice bucket, tray, and glasses; and close drapes or shutters.
• Remove In Room Dining trays, tables, and items from rooms to the elevator service landing.
• Clean bathroom surfaces and fixtures, including mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.
• Replace facial and toilet tissue and bathroom amenities in the correct quantities and locations.
• Clean guest rooms as assigned or needed and update the status of cleaned and turned-down rooms on the assignment sheet.
• Empty the vacuum bag and wipe the vacuum clean.
• Secure assigned guest-room keys.
• Report damages and maintenance problems to the Supervisor.
• Turn in lost-and-found items from guest rooms to the Supervisor.
• Make up cribs and rollaway beds according to Langham’s Blissful bedding standards.
• Stock cleaning supply caddies.
• Re-hang or refold clothes and tidy bathroom sinks.
• Complete other duties requested by a supervisor.

Benefits

• Vacation pay and sick/personal time in accordance with Chicago Paid Leave and Paid Sick Leave Law.
• 401(k) plan with Roth option; employer match up to 4% after one year of employment.
• Pet insurance, ID theft protection coverage, and prepaid legal coverage available for purchase.
• Free meals while on duty.
• Uniforms and uniform cleaning for applicable positions.
• Free and discounted hotel stays.
• Discounted parking.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED