Turndown Attendant, Ambassador Hotel Tulsa

Coury Hospitality•Tulsa, OK

12d•Onsite

About The Position

The Turndown Attendant helps create an exceptional hotel experience by maintaining clean, comfortable, polished, and welcoming public spaces. The role focuses on hotel lobbies, hallways, elevators, restrooms, stairways, and other assigned areas, ensuring they meet the property's cleanliness and presentation standards throughout the day. The attendant performs a range of cleaning and restocking duties, monitors high-traffic areas, responds courteously to guest and Team Member requests, and reports maintenance concerns and safety hazards. The role requires adapting priorities to guest activity, events, business levels, and operational needs, while working with Housekeeping leadership and other hotel departments. The attendant is expected to follow sanitation, chemical-handling, and workplace-safety practices and keep equipment and supplies organized and ready for use. This position involves standing and walking for extended periods, frequent bending and other repetitive movements, and occasional handling of items weighing up to 30 pounds. Work takes place throughout hotel public spaces and storage areas in a fast-paced environment, including around cleaning products and varying environmental conditions. The attendant must be able to move supplies and equipment around the property, including on stairs when necessary, and safely operate housekeeping tools and equipment. The posting describes the general nature of the role, not an exhaustive list of duties. Duties may be modified or added based on business and operational needs. Employment is at-will, subject to applicable law. The employer is an Equal Opportunity Employer.

Requirements

Strong attention to detail and commitment to cleanliness and presentation standards.
Ability to work independently, stay organized, and manage time effectively.
Dependability, a strong work ethic, and commitment to completing assigned responsibilities thoroughly and efficiently.
Ability to prioritize tasks and adapt to changing guest traffic, events, and unexpected situations.
Understanding of proper sanitation, safe cleaning practices, and maintaining a safe environment.
Ability to interact with guests and provide friendly, courteous assistance.
Clear communication with supervisors and fellow Team Members about cleaning needs, maintenance concerns, and operational priorities.
Ability to follow written and verbal instructions and established cleaning procedures.
Strong organizational and time-management skills.
Ability to maintain positive working relationships with supervisors and fellow Team Members.
Ability to recognize and promptly report maintenance concerns, safety hazards, and conditions requiring attention.
Willingness to learn property standards, cleaning procedures, and safety requirements.
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, based on business needs.
Ability to stand and walk for extended periods and frequently bend, reach, stoop, kneel, push, pull, and perform repetitive movements.
Ability to occasionally lift, carry, push, or pull items weighing up to 30 pounds.
Ability to work throughout hotel public spaces, storage areas, and other assigned locations; move supplies and equipment around the property, including navigating stairs and high-traffic areas when necessary.
Ability to safely operate cleaning equipment and work around cleaning products, chemicals, and varying environmental conditions while following safety procedures.
Ability to perform cleaning duties in a fast-paced hotel environment while maintaining professionalism, efficiency, and attention to detail.

Nice To Haves

Previous housekeeping, janitorial, custodial, or commercial cleaning experience.
Previous hotel, resort, or hospitality experience.
Basic knowledge of cleaning procedures, sanitation practices, and safe use of cleaning products and equipment.

Responsibilities

Keep hotel lobbies, hallways, elevators, restrooms, stairways, and other public spaces clean, organized, and welcoming.
Vacuum, sweep, mop, dust, polish, and perform other cleaning tasks to maintain cleanliness and presentation standards.
Regularly monitor public restrooms to ensure they are clean, sanitized, fully stocked, and ready for guests.
Restock restroom supplies, paper products, amenities, and other essential items.
Remove trash, replace liners, and keep waste receptacles and surrounding areas clean and presentable.
Pay attention to high-traffic areas and respond promptly when additional cleaning is needed.
Respond courteously to guest and Team Member requests while maintaining a friendly, professional presence.
Identify and report maintenance concerns, damaged furnishings, spills, safety hazards, and other conditions affecting the guest experience.
Follow cleaning procedures, sanitation standards, chemical-handling guidelines, and workplace safety practices.
Properly use, clean, and maintain housekeeping equipment, tools, and supplies.
Keep housekeeping closets, storage areas, cleaning carts, and equipment organized, stocked, and ready for use.
Work with Housekeeping leadership and other hotel departments to ensure public spaces meet property standards.
Adjust priorities according to guest activity, special events, business levels, and operational needs.
Assist where needed, including responding to spills, preparing public spaces for events, and giving busy areas additional attention.