Turndown Attendant, Ambassador Hotel Tulsa

Coury Hospitality•Tulsa, OK

13d•Onsite

About The Position

The Turndown Attendant keeps the hotel’s public spaces clean, organized, polished, and welcoming. The role includes cleaning and maintaining lobbies, hallways, elevators, restrooms, stairways, and other assigned areas; monitoring and restocking public restrooms; removing trash; and responding to guest and Team Member requests. The attendant identifies and reports maintenance concerns, damage, spills, and safety hazards, and follows cleaning, sanitation, chemical-handling, and workplace-safety procedures. The position also involves properly using and maintaining housekeeping equipment and supplies, keeping carts and storage areas organized, and coordinating with Housekeeping leadership and other departments. Priorities may change based on guest activity, events, business levels, and operational needs. The attendant is expected to work independently as well as collaboratively, maintain a professional and courteous presence, and contribute to a comfortable and memorable guest experience.

Requirements

Strong attention to detail and commitment to cleanliness and presentation standards.
Ability to follow written and verbal instructions and established cleaning procedures.
Strong organizational and time-management skills, with the ability to complete tasks efficiently.
Ability to work independently while maintaining positive working relationships with supervisors and fellow Team Members.
Ability to communicate courteously and professionally with guests, Team Members, and hotel leadership.
Ability to recognize and promptly report maintenance concerns, safety hazards, and conditions requiring additional attention.
Willingness to learn property standards, cleaning procedures, and safety requirements.
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, based on business needs.
Ability to stand and walk for extended periods throughout the shift.
Ability to frequently bend, reach, stoop, kneel, push, pull, and perform repetitive cleaning movements.
Ability to lift, carry, push, or pull items weighing up to 30 pounds occasionally.
Ability to work in hotel public spaces, storage areas, and other assigned locations.
Ability to safely operate vacuums, mops, carts, and other housekeeping tools.
Ability to work around cleaning products, chemicals, and varying environmental conditions while following safety procedures.
Ability to move cleaning supplies and equipment throughout the property, including navigating stairs and high-traffic areas.
Ability to perform cleaning responsibilities in a fast-paced hotel environment while maintaining professionalism, efficiency, and attention to detail.

Nice To Haves

Previous housekeeping, janitorial, custodial, or commercial cleaning experience.
Previous hotel, resort, or hospitality experience.
Basic knowledge of cleaning procedures, sanitation practices, and the safe use of cleaning products and equipment.

Responsibilities

Keep hotel lobbies, hallways, elevators, restrooms, stairways, and other public spaces clean, organized, and welcoming.
Vacuum, sweep, mop, dust, polish, and perform other cleaning tasks to meet cleanliness and presentation standards.
Regularly monitor public restrooms to ensure they are clean, sanitized, and fully stocked.
Restock restroom supplies, paper products, amenities, and other essential items.
Remove trash, replace liners, and keep waste receptacles and surrounding areas clean.
Attend to high-traffic areas and respond promptly when additional cleaning is needed.
Respond courteously to guest and Team Member requests.
Identify and report maintenance concerns, damaged furnishings, spills, safety hazards, and other conditions requiring attention.
Follow established cleaning procedures, sanitation standards, chemical-handling guidelines, and workplace safety practices.
Properly use, clean, and maintain housekeeping equipment, tools, and supplies.
Keep housekeeping closets, storage areas, cleaning carts, and equipment organized, stocked, and ready for use.
Work with Housekeeping leadership and other hotel departments to ensure public spaces meet property standards.
Adjust priorities based on guest activity, special events, business levels, and operational needs.
Assist with unexpected spills, event preparation, and other public-space cleaning needs.