Turndown Attendant

Auberge Collection•Dallas, TX

10h•Onsite

About The Position

The Turndown Attendant prepares guest rooms for evening use by completing scheduled service, refreshing rooms, and arranging amenities according to hotel standards. The role delivers discreet, courteous service while respecting guest privacy and personal belongings. The attendant also reports room issues, records completed work, communicates guest requests and service issues, and follows housekeeping, brand, health, and safety standards. The role requires use of an electronic device to review assignments and enter maintenance tickets, along with the hotel’s communication systems.

Requirements

Previous housekeeping experience required.
Strong attention to detail and a courteous, service-focused approach.
Ability to work independently, manage assigned rooms, and complete tasks within scheduled time.
Good communication skills and ability to follow instructions.
Flexibility to work evening shifts, weekends, and holidays as required.
Ability to stand, walk, bend, and move housekeeping supplies during a shift, with or without reasonable accommodation.
Ability to work independently and as part of a team.
Effective communication skills.

Nice To Haves

Prior experience in a luxury or full-service hotel preferred.
Bilingual ability preferred.

Responsibilities

Service assigned guest rooms during the evening turndown period according to hotel procedures.
Prepare beds for the night and arrange bed linen neatly.
Tidy rooms, empty wastebaskets, and straighten furnishings and guest items without disturbing personal belongings.
Clean and replenish bathrooms, towels, toiletries, and other approved amenities as needed.
Draw curtains, adjust lighting, and set the room’s evening presentation according to hotel standards.
Deliver requested items, amenities, or messages to guest rooms promptly.
Report maintenance issues, lost property, damage, safety concerns, and unusual room conditions to a supervisor.
Record completed rooms and communicate service issues or guest requests to the housekeeping leadership team.
Use cleaning products and equipment safely and keep the housekeeping trolley and work area clean and organized.
Respect guest privacy, follow room-entry procedures, and protect confidential information.
Follow hotel policies, service standards, health and safety requirements, and housekeeping and brand standards.
Meet productivity and quality expectations for the guest experience.
Communicate with supervisors and team members regarding needs.
Use an electronic device to access task assignments and enter maintenance tickets.
Use the hotel’s communication systems in accordance with communication etiquette policy.