Tubing Hill Supervisor- Winter Season

Alterra • Winter Park, CO

23h • $23 - $25 • Onsite

About The Position

The Tubing Hill Supervisor partners with the Tubing Hill Manager to oversee the safe, efficient, and profitable operation of the Coca-Cola Tubing Hill. In the Manager's absence, the Supervisor assumes full responsibility for daily operations, staffing, and guest experience. This is a seasonal position.

Requirements

• High School Diploma or GED required
• Previous supervisory or management experience in mountain operations, attractions, recreation, or hospitality.
• Experience leading seasonal teams in a fast-paced environment.
• Strong conflict resolution and guest recovery skills.
• Experience with scheduling and payroll
• Current First Aid/CPR certification or ability to obtain certification.
• Ability to coach, mentor, and motivate diverse teams.
• Excellent written and verbal communication skills.
• Working knowledge of conveyor lift and/or snow tubing operations.
• Microsoft Office and basic computer functionality.
• Basic troubleshooting skills to identify problems and safety issues and ability to execute resolutions.
• Valid Colorado Driver’s License and clean motor vehicle record required.

Responsibilities

• Supervise the daily operation of the Coca-Cola Tubing Hill and conveyor lift while maintaining the highest standards of safety and guest service.
• Lead daily operational planning, opening procedures, staffing assignments, and closing responsibilities.
• Monitor guest flow, wait times, staffing levels, and operating conditions to maximize efficiency and guest satisfaction.
• Make operational decisions during changing weather, equipment issues, and high volume periods.
• Foster a culture where safety is the highest priority for both guests and employees.
• Ensure compliance with all Winter Park Resort policies, ANSI B77 standards, Colorado Passenger Tramway Safety Board regulations, and the Colorado Ski Safety Act.
• Conduct incident investigations, complete accurate documentation, and communicate with appropriate departments following accidents or injuries.
• Identify hazards and proactively implement corrective actions.
• Administer First Aid and CPR when necessary.
• Recruit, interview, hire, onboard, and train seasonal employees.
• Provide daily coaching, mentoring, and performance feedback.
• Conduct performance evaluations and maintain employee documentation.
• Address attendance, performance, and behavioral concerns using progressive coaching and disciplinary procedures.
• Build a positive team culture focused on accountability, communication, and guest service.
• Deliver exceptional guest service by maintaining a welcoming, safe, and engaging environment.
• Professionally resolve guest concerns and complaints while empowering employees to create positive experiences.
• Ensure consistent ticket validation and revenue protection procedures.
• Assist with scheduling, payroll approval, timecard management, and labor tracking.
• Maintain daily operational logs, incident reports, inspections, and employee records.
• Manage equipment inventories, uniforms, tools, and snow tubes.
• Coordinate maintenance needs with Lift Maintenance and other resort departments.
• Perform all Tubing Crew Member duties as needed during peak business periods.
• Operate the conveyor lift safely and efficiently.
• Assist with snow maintenance, setup, breakdown, and special events.
• Support other Mountain Operations departments when assigned.
• Demonstrate professionalism, integrity, and sound judgment.
• Communicate effectively with guests, employees, and resort leadership.
• Remain calm and make informed decisions during emergencies and high-pressure situations.
• Adapt to changing operational needs and weather conditions.
• Promote Winter Park Resort's culture, values, and commitment to exceptional guest experiences.

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED