Tubing Hill Crew Member - Winter Season

Alterra • Winter Park, CO

2d • Onsite

About The Position

The Tubing Hill Crew Member plays a key role in creating a safe, fun, and memorable experience for every guest visiting the Coca-Cola Tubing Hill. Crew Members are responsible for safely operating the tubing hill and conveyor lift while delivering exceptional guest service in a fast-paced outdoor environment. This position requires teamwork, strong communication skills, and a commitment to safety. Crew Members rotate through multiple operational positions throughout the day and work together to provide an efficient and enjoyable experience for guests of all ages.

Requirements

• Must be at least 16 years of age.
• High School Diploma or GED preferred (or currently working toward completion).
• Enjoy working outdoors in all winter weather conditions.
• Strong communication and customer service skills.
• Ability to work effectively as part of a team.
• Dependable with a positive attitude and strong work ethic.
• Willingness to work weekends, holidays, evenings, and peak business periods.
• Ability to follow safety procedures and directions from supervisors.

Nice To Haves

• Previous customer service, recreation, ski resort, amusement park, or outdoor work experience.
• CPR and First Aid certification (or willingness to obtain certification).
• Experience working in fast-paced environments.

Responsibilities

• Deliver friendly, professional, and engaging customer service to every guest
• Welcome guests, answer questions, provide directions, and clearly explain tubing procedures and safety requirements.
• Maintain a positive attitude while creating a fun and memorable guest experience.
• Communicate effectively with guests of all ages and backgrounds.
• Safely operate all assigned positions within the Tubing Hill
• Rotate between operational positions throughout the day as assigned.
• Perform opening, operating, and closing procedures following department standards.
• Assist with daily inspections of the tubing hill, conveyor lift, lanes, fencing, signage, and guest areas.
• Monitor guest flow and maintain efficient loading and unloading procedures.
• Promote a culture where guest and employee safety is the highest priority.
• Follow all Winter Park Resort policies and Tubing Hill operating procedures.
• Operate the conveyor lift in accordance with established safety guidelines.
• Maintain proper spacing between guests and tubes.
• Continuously monitor the runout and deceleration areas to ensure safe stopping distances.
• Recognize and address unsafe conditions and immediately report hazards to supervisors.
• Respond appropriately to incidents and emergencies while completing required documentation.
• Request medical assistance when necessary.
• Maintain safe snow conditions throughout the operating day using hand tools and equipment.
• Keep guest walkways, loading areas, and workspaces clean and free of hazards.
• Assist with moving tubes, equipment, fencing, signage, and other operational materials.
• Support general maintenance and appearance of the Tubing Hill.
• Work collaboratively with fellow crew members and supervisors.
• Communicate clearly using radios and department procedures.
• Assist coworkers during busy periods to maintain efficient operations.
• Demonstrate flexibility by learning multiple positions and adapting to changing operational needs.
• Perform other duties as assigned.

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED