Trust & Wealth Assistant II

First Citizens Bank (Iowa)•Mason City, IA

3d•Onsite

About The Position

The Trust & Wealth Assistant II supports assigned Trust and/or Wealth Officers’ client accounts as part of a collaborative wealth management team. The role plans, schedules, communicates, and processes activities accurately, efficiently, and in a timely manner while upholding First Citizens’ Wealth Management client service standards. It manages daily tasks for assigned Officers and is cross-trained to provide backup for all client-facing Officers in the department. The position provides administrative and transaction support, assists with client service and compliance, and helps maintain accurate documentation and workflows. It also supports team operations, process improvement, and training of Trust & Wealth Assistant I employees. The work is performed primarily indoors in an office setting; remote work is not available.

Requirements

Associate degree required.
At least 3 years of experience in a trust department, trust company, RIA, investment firm, brokerage firm, or related financial services firm required.
Advanced training or skills in investments, fiduciary principles, account-specific administration, or a relevant designation required; this may include certifications, previous licensing, or relevant formal training programs.
Ability to perform basic mathematical operations, including addition, subtraction, multiplication, division, and work with decimals in account transactions.
Advanced use of Microsoft Outlook, Word, and Excel.
Ability to work with the public, present a professional image of First Citizens, and service prospective and current customer inquiries, requests, and complaints.

Nice To Haves

Bachelor’s degree preferred.
Direct client experience preferred.
Experience with Office 365 and a CRM system preferred.

Responsibilities

Provide administrative support to assigned Trust and/or Wealth Officers, including correspondence, scheduling, meeting preparation, documentation, and follow-up.
Coordinate with Investment Management and Operations teams to process Officer-initiated transactions, deposits, payments, transfers, distributions, paperwork, and client requests.
Initiate and complete workflows in CRM and other systems to meet service standards.
Maintain accurate electronic files in CRM and SharePoint and address documentation gaps, including monitoring follow-up activities.
Prepare account opening, maintenance, and closing documentation, including checklists and signature processes.
Assist with materials for client meetings, annual reviews, hearings, and committee presentations, as applicable.
Provide backup assistance to other Officers and teams to help meet deadlines and maintain service standards.
Anticipate assigned Officers’ needs, communicate issues that may affect client service, and coordinate priorities and daily tasks with Officers and the Supervisor.
Monitor assigned Officers’ transactions and ensure prompt approval and execution.
Communicate professionally with third parties by telephone, mail, email, and face-to-face interactions.
Apply knowledge of fiduciary, investment, financial planning, and IRA administration matters to identify and address issues and mitigate risk.
Communicate professionally with clients, document client interactions accurately, and escalate issues appropriately.
Coordinate with other areas of the Bank to support a positive client experience.
Greet clients and support reception and shared support responsibilities as assigned.
Maintain a clean, confidential, and welcoming office environment.
Identify opportunities to improve client service and advocate for client needs consistent with service standards.
Address routine client matters independently under the oversight of the assigned Officer and support high-net-worth clients and complex matters professionally.
Comply with applicable laws, regulations, internal policies, and Wealth Management procedures; maintain confidentiality of client and Bank information.
Complete required training and identify additional training needs.
Route compliance issues to the assigned Officer or Supervisor and support audits and examinations by gathering requested documentation.
Monitor daily work for compliance and promptly correct deficiencies; coordinate updates to policies, procedures, workflows, and forms with internal parties.
Assist with training and mentoring Trust & Wealth Assistant I employees.
Provide backup during absences or increased workloads and perform other duties and special projects as assigned.
Contribute to a positive, professional work environment and participate in departmental projects and process improvement initiatives.
Adapt to changing situations and priorities to support the department.