TROLLEY DRIVER

Ralmax•Victoria, BC

2d•Onsite

About The Position

The Trolley Driver provides service to Victoria Harbour Ferry passengers. The role is based on our commitment to safety (on and off the vehicle). Passenger service and attention to detail are supported by our motto – “Happy People in Happy Boats.” Operators must be qualified and ready to perform duties on any of our trolleys. A Harbour Ferry Operator is a dedicated, loyal, and self-motivated individual who works well in a disciplined, directed environment.

Requirements

Be a Canadian citizen or a Permanent Resident
Hold a valid class 1 or 2 license with an air endorsement
Have the ability to understand, speak, read, and write English in order to learn the training materials, communicate effectively with customers, and write reports on incidents involving safety
Be willing to work various types of shifts
Be able to pass reference checks based on attendance and punctuality
Have basic computer and internet literacy in order to complete the mandatory training component
Demonstrate a safe driving history
No roadside suspensions or driving prohibitions in the past five years
No more than one violation (moving or non-moving) with a maximum of three points in the past three years
No more than one at-fault accident in the past three years
If you have held your BC license for less than five years and held a previous license from another province or country, you will be required to provide us with your driving records (driving abstract and insurance claims summary) to ensure you meet the minimum driving requirements.

Nice To Haves

Other languages an asset
Experienced in operating commercial vehicles
Exceptional customer serviceability
Capable of processing ticket sales while inside the vehicle using a digital handheld device.
Able to understand and use software-based tools with ease.

Responsibilities

Provide a high standard of safe vehicle operations and work cooperatively with the VHF team, to ensure that all safety protocols are always followed.
Operate the vehicle in the in compliance with regulations and in accordance with good practice.
Provide a pleasant and welcoming attitude to all passengers and staff.
Process ticket sales and maintain an accurate and complete record of passenger loads reported at the conclusion of each shift.
Work with Customer Service Representatives to coordinate the boarding of passengers.
Provide the Watch Leader with notice of incidents or situations that can impact safety or compromise our high level of customer care.
Once trained, the Operator must remain familiar with all VHFC processes and procedures, products, services and sales information.