Tribal Lands Retail Manager (37573)

Agua Caliente Casinos•Palm Springs, CA

13d

About The Position

Responsible for the day-to-day operations, financial performance, and staff leadership at the Tribal Lands retail sites: the Trading Post, North Visitor Center, Tahquitz Canyon Visitor Center, and Indian Canyons Tollgate. The role oversees staffing, customer service, budgeting, reporting, sales registers, deposits, invoices, merchandise, inventory, vendor relationships, retail displays, and supplies across these locations.

Requirements

High school diploma or GED, or a bachelor's degree in a related field.
Eight years of retail experience, including five years of experience as a manager or supervisor.
Knowledge of inventory management systems, including purchasing and receiving.
Knowledge of point-of-sale technology and related software and hardware.
Excellent communication skills demonstrating leadership, team building, and the ability to support and coach staff.
Knowledge of customer service techniques and skills, including active listening, positive framing, and proactive outreach.

Nice To Haves

Knowledge of buying authentic Native American crafts and jewelry.
Experience with Retail Management Hero.

Responsibilities

Communicate job responsibilities and performance expectations to staff, and lead and develop retail staff.
Foster a positive, collaborative work environment and promote teamwork.
Manage staff scheduling across all retail sites.
Rotate among locations to address issues.
Hire and train new and existing retail staff for functions at each location.
Ensure staff comply with customer service guidelines and interact appropriately with customers and co-workers.
Program and maintain registers at all locations.
Address guest and consultant concerns.
Prepare and maintain budgets for the Trading Post, North Visitor Center, Indian Canyons Tollgate, and Tahquitz Canyon Visitor Center.
Prepare end-of-day reports for registers and credit card machines, and reconcile them with accounting.
Prepare and deliver bank deposits for daily drops.
Verify invoices and process them through the appropriate channels for payment.
Prepare monthly, quarterly, and annual operations reports for the retail sites.
Order merchandise, receive inventory, and maintain inventory control for the Trading Post and Tahquitz Canyon Visitor Center.
Interview and establish relationships with new vendors for the Trading Post and Tahquitz Canyon Visitor Center.
Order and maintain retail display cases for the Trading Post and Tahquitz Canyon Visitor Center.
Order daily supplies for all four retail sites.