Tribal Lands Retail Manager (37573)

AGUA CALIENTE BAND OF CAHUILLA INDIANS•Palm Springs, CA

20d•Onsite

About The Position

Responsible for the day-to-day operations, financial performance, and staff leadership at Tribal Lands retail sites: the Trading Post, North Visitor Center, Tahquitz Canyon Visitor Center, and Indian Canyons Tollgate. The manager oversees retail staff and operations across all locations, maintains budgets and financial records, and coordinates merchandise, inventory, vendors, and supplies. The role supervises staff at each site and has access to confidential financial information and on-site employee personnel files. It also has signatory ability for HR-related forms. The position is based in Palm Springs, California, and work is typically performed in an outdoor setting where extreme weather may occur.

Requirements

High school diploma or GED, or a bachelor’s degree in a related field.
Eight years of retail experience, including five years as a manager or supervisor.
Knowledge of inventory management systems, including purchasing and receiving.
Knowledge of point-of-sale technology and related software and hardware.
Excellent communication skills demonstrating leadership, team building, and the ability to support and coach staff.
Knowledge of customer service techniques and skills, including active listening, positive framing, and proactive outreach.
Ability to sit, stand, walk, reach, talk, and hear.
Physical fitness to lift 50 pounds and work in temperatures of 90 degrees Fahrenheit or higher.

Nice To Haves

Knowledge of buying authentic Native American crafts and jewelry.
Experience with Retail Management Hero.

Responsibilities

Communicate job responsibilities and performance expectations to staff; lead and develop retail staff.
Foster a positive, collaborative work environment and promote teamwork.
Manage staff scheduling across all retail sites.
Rotate among locations to address operational issues.
Hire and train new and existing retail staff for functions at each location.
Ensure staff follow customer service guidelines and interact appropriately with customers and coworkers.
Program and maintain registers at all locations.
Address guest and consultant concerns.
Prepare and maintain budgets for the Trading Post, North Visitor Center, Indian Canyons Tollgate, and Tahquitz Canyon Visitor Center.
Prepare end-of-day register and credit-card-machine reports and reconcile them with accounting.
Prepare and deliver daily bank deposits.
Verify invoices and process them through the appropriate payment channels.
Prepare monthly, quarterly, and annual operations reports for the retail locations.
Order merchandise, receive inventory, and maintain inventory control for the Trading Post and Tahquitz Canyon Visitor Center.
Interview and establish relationships with new vendors for the Trading Post and Tahquitz Canyon Visitor Center.
Order and maintain retail display cases for the Trading Post and Tahquitz Canyon Visitor Center.
Order daily supplies for all four retail locations.