Triage Registered Nurse

Upham's Community Care•Boston, MA

1d•Onsite

About The Position

The Triage Registered Nurse is responsible for triaging and scheduling incoming calls, assessing patients’ needs and advising when to seek immediate care. The Triage Nurse provides health education using nursing judgment and following the health center’s protocol.

Requirements

Knowledge of clinical assessments and triage protocols in a community health center setting.
Knowledge of nursing practice in in an ambulatory care or community health setting preferred
Familiarity with electronic medical records [Epic] or willingness to learn.
Knowledge of multicultural and multilingual patient population, sensitivity to socio-economic, trauma, and other factors impacting communities in need.
Familiarity with UCC neighborhoods and agencies.
Two years of nursing experience, preferably urgent care, triage or community health nursing.
Licensed as Registered Nurse in the state of Massachusetts, (B.S.N. preferred).
Experience working in an FQHC, community health center, or similar setting.
Strong clinical assessment and triage skills.
Excellent communication and interpersonal skills.
Ability to manage patients with a diverse set of needs.
Strong verbal and communication skills.
Ability to work collaboratively as part of an interdisciplinary team.
Critical attention to detail and ability to work under pressure and establish priorities.

Nice To Haves

Bilingual language skills in Spanish or Cape Verdean Creole preferred.

Responsibilities

Provide timely, efficient, and accurate triage responses and document according to nursing standards.
Triage telephone calls from the nursing line and prioritize urgent matters and schedule appointments as needed.
Utilize the nursing process to assess, analyze, plan, implement and evaluate clinical concerns.
Demonstrate excellent customer service and organizational skills, demonstrating clear verbal and written communication.
Advise on patient care and treatment demonstrating knowledge of medications and effect/side effects.
Assist with patient education, review and follow up of lab results on routine basis.
Monitor and respond to critical care nursing pool and during incoming overhead pages for urgent matters and responding accordingly.
Communicate with urgent care medical assistant for appropriate urgent care appointment scheduling throughout the day.
While documenting incoming calls in nursing notes routing appropriate information to provider as needed such as follow up needed and/or urgent matters that apply.
Re-direct calls as appropriate, e.g. medical secretary, referral specialist, social services etc.
Educate patients about utilization of the clinic’s community services.
Check the EHR (OCHIN-EPIC) nurse pool throughout the day, including MyChart message responses, in basket follow up and any others that may apply.
Ability to provide care to a culturally diverse patient population.
Become cross-trained and provide coverage for the Transitions of Care Nurse, while working alongside.
Perform other duties as needed.