Triage Registered Nurse - Gilchrist

GBMC HealthCare•Towson, MD

5d•$66,942 - $102,872

About The Position

The Triage Registered Nurse reports to the Associate Clinical Director and triages patient and caregiver telephone calls, assisting with solutions, symptom palliation, and education. The nurse helps identify patient and family care needs and provides nursing and supportive care to terminally ill patients and their families in conjunction with case managers and physicians. The role maintains relationships with patients and families and supports care team members by coordinating with physician offices, insurance case managers, pharmacies, and durable medical equipment (DME) companies. The position also provides immediate response and emotional support to families at the time of a death call, assists with changes in patient level of care, coordinates medications, supplies, and equipment, documents communications and actions in the electronic medical record, monitors call trends for improvement opportunities, and deploys staff as needed to meet assessed patient and family needs. All roles are expected to demonstrate GBMC Values: Respect, Excellence, Accountability, Teamwork, Ethical Behavior, and Results.

Requirements

Diploma, ADN, and/or BSN from an accredited institution.
Current Maryland State license as a Registered Nurse.
One to two years of nursing experience.
Home Health, Hospice, or triage experience required.
Strong time-management and organizational skills.
Excellent interpersonal and communication skills, including the ability to interact with a diverse population.
Ability to be patient- and family-focused.
Skill in using an EMR (Electronic Medical Record) or ability to learn.
Knowledge of universal precautions for infection control and safe nursing practices for self-protection.
Ability to perform consistently in stressful situations.
Strong, creative problem-solving skills and ability to prioritize and delegate.
Ability to handle multiple assignments and projects simultaneously with attention to detail, efficiency, accuracy, and deadlines.

Responsibilities

Triage patient and caregiver calls and assist with solutions, symptom palliation, and education.
Serve as a liaison with physician offices on behalf of the care team.
Provide immediate response and emotional support to family members at the time of a death call.
Assist with coordinating changes in patient level of care.
Communicate with insurance case managers on behalf of the care team and document discussions in detail.
Address pharmacy issues, including ordering medication refills, securing prescriptions for controlled substances, and resolving communication-system breakdowns.
Order supplies and durable medical equipment as appropriate and document orders in the EMR.
Coordinate equipment pickup with vendor representatives as necessary.
Track call trends prospectively to identify patterns by team or provider and opportunities for improvement.
Deploy staff as needed to address assessed patient and family needs.
Provide nursing and supportive care for terminally ill patients and their families in conjunction with case managers and physicians.
Maintain relationships with patients and families and support care team members through coordination with external partners.