Triage Registered Nurse

Caring Health Center•Springfield, MA

1d•Onsite

About The Position

This position involves receiving and responding to both telephone and in-person triage requests from patients. The role requires conducting nursing assessments, exercising clinical judgment, answering health-related questions, providing patient education, and offering guidance following established clinical protocols and guidelines. The nurse will document all interactions accurately within the electronic medical record, schedule appointments, and provide ongoing patient education and support in collaboration with medical providers. Additionally, the role may involve performing nurse visits, administering medications and treatments, and serving as a clinical resource for staff.

Requirements

Current and unrestricted RN license in Massachusetts
Current BLS CPR certification
Minimum of one year of nursing experience, preferably in ER or outpatient triage setting.
Excellent clinical assessment and critical thinking skills, with a solid understanding of disease processes and age-specific development.
Demonstrated ability to deliver high-quality nursing care in collaboration with physicians and support staff.
Culturally sensitive, with a strong interest in serving diverse patient populations.
Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance, representatives of outside agencies, and the general public.
Proficient in electronic health record (EHR) systems and familiar with outpatient and ambulatory care best practices.
Excellent verbal, written, and interpersonal communication skills.
Flexible, professional, and reliable, with the ability to adapt to varying patient needs
Committed to patient-centered care, customer service, and ongoing professional growth

Nice To Haves

Bilingual preferred (Spanish, Russian, or Vietnamese).

Responsibilities

Receives and responds to both telephone and in-person triage requests from patients.
Conducts nursing assessments, exercises clinical judgment, answers health-related questions, provides patient education, and offers guidance following established clinical protocols and guidelines.
Documents telephone triage, patient education, and patient instruction accurately and precisely within the electronic medical record.
Schedules same-day and follow-up appointments with providers to support timely and coordinated patient care.
Provides ongoing patient education, clinical assessment, and support to patients while working closely with medical providers to deliver coordinated, high-quality nursing care.
Performs nurse visits as needed, providing clinical assessments, patient education, and nursing interventions following established protocols.
Administers prescribed medications, vaccines, and treatments following approved clinical protocols and standards of nursing practice.
Ensures accurate and timely documentation of all administrations in the electronic medical record.
Serves as a resource for staff, offering clinical guidance, nursing support, and educational opportunities as appropriate to promote staff development and quality patient care.
Other duties as assigned.