Triage Nurse (RN)

Wellesley Family Care Associates•Needham, MA

14h•Onsite

About The Position

Wellesley Family Care is a private, independent primary care practice affiliated with Mass General Brigham. The practice emphasizes individualized, evidence-based care for the whole family and values teamwork and collaboration. The Triage Nurse is a Registered Nurse responsible for triaging sick calls and Patient Gateway messages, educating patients, conducting nurse visits, and serving as a clinical resource for the medical assistant team. The nurse works closely with physicians, nurse practitioners, and the nurse triage team within the scope of practice defined by the Massachusetts Board of Registration in Nursing. This is a full-time, in-office position, Monday through Friday, and is 100% onsite; remote or hybrid work is not available. The role reports to the Clinical Practice Manager, is non-exempt, and is an individual contributor with no supervisory responsibilities. The stated salary is $50–$55 per hour.

Requirements

Bachelor’s degree (four-year).
Current, unrestricted Registered Nurse license in the Commonwealth of Massachusetts.
Ability to write clinical progress notes and communicate clinical and health information effectively to patients, family members, colleagues, and clinical staff.
Strong verbal and written communication skills, with logical and clearly expressed thoughts.
Ability to work well under pressure, with strong organization and attention to detail.

Nice To Haves

At least one year of RN experience in primary care, family medicine, or another ambulatory setting.
Current Basic Life Support (BLS) certification from the American Heart Association.
Experience with protocol-based telephone triage.
Experience with Epic or another electronic health record.
Experience caring for patients across the lifespan, from pediatrics to geriatrics.

Responsibilities

Triage, prioritize, and respond to incoming patient phone calls and Patient Gateway messages.
Direct patients and caregivers in accordance with provider instructions.
Instruct patients and families regarding medications and treatment instructions.
Communicate patient status with physicians, nurse practitioners, the nurse triage team, and other care team members.
Conduct nurse visits, including administering vaccines, providing nurse education, and performing ear lavage.
Follow up with patients after emergency department visits and inpatient discharges.
Serve as a clinical lead and resource for the medical assistant team.
Participate in nurse triage meetings and help evaluate and formulate policies, procedures, decisions, and solutions related to triage services.
Follow infection control, patient safety, and confidentiality standards.
Maintain accurate documentation and complete records.
Work cooperatively with team members, demonstrate professionalism, and promote a harmonious working environment.
Uphold, support, and promote company policies and procedures.
Perform other duties as assigned or required within the RN scope of practice.