Triage Nurse - North Liberty Orthopedic Clinic - 8:30am-5:00pm

UIOWA•Iowa City, IA

14d•Onsite

About The Position

The University of Iowa Health Care Department of Nursing is seeking a Triage Nurse for the North Liberty Hospital Orthopedic Clinic. The Staff Nurse provides support to patients, community members, referring entities, and business partners through telephone and electronic communications. Using the nursing process, clinical judgment, and computerized decision-support protocols, the nurse provides education and guidance to callers about health concerns and symptoms. Advice may include seeking care at a hospital or clinic, observing symptoms at home, or following a treatment regimen. The nurse helps callers make informed decisions and use medical care appropriately. The position also contributes to nursing quality, service delivery, staffing and resource management, policy and protocol development, strategic planning, technology applications, and ongoing improvement. The nurse maintains knowledge of telehealth and ambulatory nursing standards, communicates courteously with callers of all ages, documents interactions, coordinates notifications and resources, and develops and evaluates patient and family teaching plans. The nurse also supports colleague development, including orientation and ongoing education, and invests in continued learning. This is a 100% position, scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m., at the Medical Center North Liberty.

Requirements

Current license to practice nursing.
Associate’s degree in nursing, diploma in nursing, baccalaureate degree in nursing, Professional Master’s of Nursing and Healthcare Practice (MNHP), MSN/Clinical Nurse Leader, or master’s degree in nursing (MSN, MA).
Three to five years of RN clinical nursing experience.
Excellent written and verbal communication skills.
General computer skills, including adaptability in working with computer software programs.
Experience with hospital operations and/or ambulatory clinic operations.
Excellent interpersonal skills in verbal and written interactions with patients and families, nursing staff, providers, and interdisciplinary team members.
Ability to multitask while working with computer software and responding to patient calls simultaneously.

Nice To Haves

Baccalaureate degree in nursing or master’s degree in nursing.
Experience with the Epic system.
If a baccalaureate degree in nursing has not yet been obtained, active enrollment in a BSN program.
Previous telephone triage experience.
Experience with high-volume public contact or customer service.
Comprehensive knowledge of University of Iowa Health Care clinical programs and services.
Experience handling a multi-phone-line system.
Previous experience working with electronic medical records.

Responsibilities

Assume accountability for advice provided to callers and for services provided by the nurse and staff members under the nurse’s direction.
Evaluate the quality of nursing care provided by other staff members.
Participate in developing unit, division, department, and hospital policies, procedures, and protocols.
Contribute to solutions for staffing issues and participate in projects, committees, and strategic planning to improve unit functioning and support department-level decisions.
Participate in developing and implementing computer applications.
Support colleagues, provide recognition, and participate in orientation and ongoing education of nursing personnel as directed by the Nurse Manager or designee.
Represent the University and unit leadership in using resources to meet service and productivity demands within unit goals and budgets; contribute to cost containment and continual process and quality improvement.
Maintain knowledge of standards of care, regulatory requirements, telehealth, ambulatory nursing practice, University of Iowa Health Care services, and current nursing and health care practices.
Use sound judgment, tolerate change, and apply Service Excellence principles to support positive patient and customer relations.
Build collaborative relationships and maintain courteous, age-appropriate communication with callers, patients, families, nursing staff, providers, and interdisciplinary team members.
Respond efficiently to internal and external customer requests by assessing needs, prioritizing requests, offering alternatives, connecting callers with appropriate resources, or handling requests within the call center’s scope.
Offer constructive feedback and solutions to problems, and remain calm and constructive in conflict situations.
Document and record information according to departmental procedures.
Monitor calls to ensure appropriate people are notified, information is communicated, and resources are arranged.
Develop and implement patient and family teaching plans based on identified educational needs and the patient’s condition and age.
Evaluate and document the effectiveness of patient and family teaching through follow-up telephone calls.
Collaborate with unit nursing staff to develop and share best practices, and pursue continuous learning and skill enhancement.