Triage Registered Nurse (RN) - Home Care (Full-Time, Days/Evenings)

Rochester Regional Health

6d•$83,100 - $113,600•Remote

About The Position

Rochester Regional Health Home Care is seeking a Triage Nurse to triage telephone calls from clients, patients, and caregivers. Using the nursing process, the nurse facilitates access to the health care system or negotiates a satisfactory resolution to callers’ problems. The role works closely with providers, nurses, and other organizational staff through effective communication, teaching, and negotiation. The nurse is accountable for quality assessment, efficient managed care, and client satisfaction in collaboration with the health care team. The position is remote and scheduled for 40 hours per week. The usual schedule is Monday through Friday, 1 p.m. to 9 p.m., with a weekday off, plus either every Saturday or every other weekend (Saturday and Sunday). Weekend shifts are 7 a.m. to 3 p.m. or 1 p.m. to 9 p.m., with some flexibility. Rochester Regional Health Home Care’s CHHA has a CMS 5-Star Quality of Patient Care rating and was recognized by U.S. News & World Report as a High Performing Home Care Agency. The organization highlights community impact, a collaborative and flexible environment, flexible scheduling and autonomy, mileage reimbursement and paid drive time between patient visits, overtime opportunities, tuition assistance, tuition and student loan assistance programs, and a comprehensive full benefits package.

Requirements

Graduate from an accredited school of nursing.
Current New York State Registered Nurse license.

Nice To Haves

Bachelor of Science in Nursing.
Strong analytical, computer, and communication skills.
Experience in emergency department, ambulatory care, or telephone consultation.
One year of home health care experience preferred.
Medical terminology knowledge.

Responsibilities

Maintain the organization’s standards of nursing care in accordance with policies and procedures.
Use the nursing process, specific protocols, and established resources to collect data, document information, assess client conditions, provide accurate information, recommend plans of care, negotiate appropriate nursing care options, and validate care plans with clients or caregivers.
Collaborate with other team members in developing and implementing plans of care.
Communicate professionally and provide nonjudgmental advice based on protocols and resources, ensuring callers receive timely and appropriate responses.
Teach clients and patients.
Work independently and demonstrate leadership in decision-making, communication, and problem-solving to resolve callers’ questions and concerns.
Advocate for clients and families as they navigate the health care system.
Attend required staff meetings, in-services, and supervisory conferences as requested.
Perform other related duties as assigned.