Triage Registered Nurse - Home Care
About The Position
The triage nurse’s primary responsibility is to triage telephone calls from clients/patients and caregivers. Using the nursing process, the triage nurse facilitates access to the health care system and/or negotiates a satisfactory resolution to the caller’s problem. The triage nurse works closely with providers, nurses, and other organizational staff through effective communication, teaching, and negotiating skills, and is accountable for quality assessment, efficient managed care, and client satisfaction in collaboration with the health care team. This position is in the Home Health Care department at Rochester Regional Health in Rochester, New York. It is per diem, with hours varying as needed on Saturdays and Sundays.
Requirements
- Graduate from an accredited school of nursing.
- Current New York State Registered Nurse license.
- Strong analytical, computer, and communication skills are essential.
Nice To Haves
- BSN preferred.
- Experience in an emergency department, ambulatory care, or previous telephone consultation experience is helpful.
- Home Health Care experience preferred.
Responsibilities
- Maintain the organization’s standards of nursing care in accordance with policies and procedures.
- Use the nursing process, protocols, and established resources to collect and record data, assess client conditions, provide accurate information, formulate and recommend plans of care, negotiate appropriate nursing care options, and validate plans with clients/patients and caregivers.
- Collaborate with other team members in developing and implementing plans of care.
- Communicate professionally and provide non-judgmental advice based on protocols and resources, ensuring callers receive timely and appropriate responses.
- Teach clients/patients as needed.
- Work independently and demonstrate leadership in decision-making, communication, and problem-solving to resolve callers’ questions and concerns.
- Advocate for clients and families to help them navigate the health care system.
- Attend required staff meetings, in-services, and supervisory conferences as requested.
- Perform other related duties as assigned.
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What This Job Offers
Education Level
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