Triage Nurse RN - Part Time - Tesson Ferry Pediatrics

Esse Health•St. Louis, MO

12d•Onsite

About The Position

The Telephone Triage Nurse is responsible for assessing and managing patient concerns by phone. This includes triaging symptoms, consulting with providers, returning patient calls, and providing expert nursing advice. The role may also include direct patient care support on an as-needed basis and requires strong communication skills, sound clinical judgment, and the ability to work effectively with providers and staff.

Requirements

Formal training which will probably be indicated by graduation from an accredited RN school of nursing.
Current State licensure (MO).
CPR Certification.
PC/Windows proficiency.
Ability to communicate effectively and to work compatibly with physicians, coworkers, and employees in other departments.

Nice To Haves

The Triage Nurse RN is highly visible in their interactions with patients and must therefore project a positive office image at all times including smiling, greeting patients with enthusiasm, and maintaining an upbeat, positive attitude in all interactions with patients and coworkers.
One of more years of experience in Pediatric care.
Willingness to assign high priority to patient comfort and satisfaction.

Responsibilities

Assess and triage patient calls by consulting with physicians or following established protocols
Obtain detailed illness history and identify severity of patient issues
Provide nursing advice and respond appropriately to potential emergencies
Perform follow-up calls and document communications in a timely manner
Educate and counsel patients and families over the phone, offering home care guidance
Clearly and consistently document patient interactions in the EMR system (NextGen)
Obtain and relay lab and x-ray results to providers and explain findings to patients
Order prescriptions and refills per protocol and notify patients
Maintain regular communication with providers regarding patient issues and concerns
Attend and actively participate in departmental meetings
Perform clinical office duties as needed, including patient prep, injections, lab collections, and procedures
Follow infection control policies for hazardous materials handling and disposal
Coordinate care by obtaining test and referral results and following up on missed appointments
Communicate with health plans, providers, and community resources to support patient care
Refer patients to the Care Management team when barriers to care are identified
Follow standing orders approved by Esse Health physicians
Use evidence-based medicine protocols to care for patients, especially high-risk and vulnerable populations
Use gaps-in-care data to engage and support patients