Triage MA

Gastroenterology of the Rockies•Louisville, CO

1d•Hybrid

About The Position

Gastroenterology of the Rockies is a rapidly growing gastroenterology practice in Boulder County and the greater Denver Metro area, with eight office locations and five Ambulatory Surgery Centers. The Triage MA performs standard Medical Assistant duties remotely, including greeting patients and verifying HIPAA information by phone, confirming appointment details, reviewing normal results with patients, and supporting medical providers and nursing staff. The position is based at the Administrative Building in Louisville, with hybrid or remote work available after training. Remote work requires a suitable internet connection and compatible computer equipment and operating system. The role advocates for patients and supports a positive care experience through respectful, nondiscriminatory communication. It includes responding to patient calls, explaining GI-related conditions, tests, medications, and preparation instructions in understandable terms, coordinating information and orders, and maintaining timely, complete, and accurate documentation. The Triage MA also participates in staff meetings, supports team efficiency and process improvements, and performs other duties as assigned.

Requirements

Graduate of a certified Medical Assistant, Certified Nursing Assistant, or Emergency Medical Technician program, or be a college graduate with a science major.
High school diploma.
Excellent verbal and written communication skills.
Ability to interact effectively and professionally with patients, medical providers, and other staff members.
Intermediate computer skills.
Maintain confidentiality of company and patient information.
Be dependable and attend work according to the assigned schedule.
Support teamwork and contribute to company goals.
Meet remote-work computer and connectivity requirements: recommended internet speeds of at least 20 Mbps download and 10 Mbps upload, with less than 10 ms latency; a Windows 11 computer with an i5 processor or better and at least 8 GB RAM, or a Mac with Golden Gate OS or newer; and a 1920x1080-resolution screen. Chromebooks, older Windows systems, and older Mac operating systems are not supported. Limited Mac support means a second computer may be needed if an issue cannot be resolved.

Nice To Haves

Experience in a medical office.
Experience with medical software; Intergy is preferred.

Responsibilities

Advocate for patients and help ensure satisfaction with their care and experience.
Communicate in a nonjudgmental and nondiscriminatory manner that preserves patients’ rights and dignity.
Answer incoming patient calls to review test results, confirm appointments, provide clinic-supported preparation instructions, and share other appropriate information within established time frames.
Resend laboratory or imaging orders to facilities when a patient is waiting on-site.
Educate patients about GI-specific conditions, tests, and medications using language and methods they can understand.
Provide patients with appropriate written or verbal information.
Ask questions and seek clarification from providers and registered nurses when appropriate.
Document patient interactions promptly and accurately, ensuring documentation is complete, concise, and reflects the situation and care provided.
Prioritize tasks appropriately and complete electronic charting accurately and professionally.
Participate in staff meetings.
Help develop and implement processes that improve the effectiveness and efficiency of the department.
Contribute as a team member to center optimization and efficiency.
Perform other tasks, projects, and assignments as requested by management.