Triage Agent

Best Buy • Spanaway, WA

1d

About The Position

The Triage Agent prepares customer electronic products for repair. This includes basic parts replacement, cleaning, and preparation for shipment. The role involves removing products from shipping cartons, lifting them onto test racks, and setting up units for repair. The agent also verifies serial and model information and performs basic functionality testing to assist Repair Agents, then cleans and prepares repaired units and confirms they are ready to ship. The position contributes to a positive customer experience by building relationships and providing solutions to customer needs.

Best Buy describes its workplace as inclusive of people from all backgrounds and identities, with a workforce intended to reflect the communities it serves. The company emphasizes teamwork, individual and team success, and building long-term customer relationships.

Requirements

• Able to stand and sit for long periods of time.
• Able to lift up to 50 pounds, with or without accommodation.
• Able to work in a non-climate-controlled environment.

Responsibilities

• Prepare customer electronic products for repair, including removing products from shipping cartons and setting up units on test racks.
• Complete serial and model verification and basic functionality testing to assist Repair Agents.
• Complete basic parts replacements.
• Clean and prepare units for shipment and verify repaired units are ready to ship.
• Build customer relationships and provide solutions to customer needs.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources based on eligibility.
• Paid time off for eligible full-time and part-time employees, subject to applicable conditions.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed