Treatment Mall Coordinator

the South Dakota State Government•Yankton, SD

3d•Onsite

About The Position

The Treatment Mall Coordinator coordinates the daily operations of the treatment mall at the Human Services Center. The coordinator ensures therapeutic groups and activities start on time and run smoothly, maintains schedules and patient attendance, and works with treatment units to support timely patient arrival and participation. The role addresses barriers to participation, monitors engagement, and provides redirection and support to help maintain a therapeutic environment. The coordinator follows safety, infection-control, and risk-management procedures; reports and follows up on safety-related conditions; helps develop and update treatment mall policies and procedures; and monitors inventory and submits purchase orders. The position also develops working relationships within and across departments to coordinate patient services, tracks outcomes and engagement through quality-improvement projects, and supports staff who facilitate groups. The position is full-time, 40 hours per week, located in Yankton, South Dakota. Employment is conditional on successful completion of a drug screening and requires background and abuse-and-neglect screenings. Applicants must apply online and attach a resume. A National Career Readiness Certificate may be submitted if held but is not required. The state does not sponsor work visas; hires must verify identity and U.S. work eligibility and complete Form I-9, with E-Verify used after hire.

Requirements

Experience working in an inpatient mental health environment or an equivalent environment.
Knowledge of psychoeducational programming, including coping skills, relapse prevention, wellness, and life skills.
Knowledge of psychiatric disorders, symptoms, and treatment approaches.
Knowledge of trauma-informed care, recovery-oriented practices, and patient-centered care.
Knowledge of evidence-based behavioral health interventions.
Knowledge of hospital safety protocols and emergency procedures.
Knowledge of regulatory and accreditation standards in behavioral health settings.
Scheduling and program management skills.
Ability to encourage participation among patients with varying levels of motivation, cognitive function, or acuity.
Ability to build rapport and promote a therapeutic, recovery-focused environment.
Ability to adapt approaches to individual patient needs.
Ability to communicate effectively with treatment teams and support staff.
Ability to accurately document attendance, participation, and program outcomes.
Ability to coordinate treatment programming across multiple disciplines and participate in treatment planning and team discussions.
Ability to manage multiple therapeutic groups and staff facilitators.
Ability to maintain attention to detail when tracking attendance, scheduling, and program logistics.
Ability to recognize early signs of agitation, distress, or psychiatric crisis and use verbal de-escalation and behavioral management.
Ability to maintain a structured, safe, and therapeutic treatment environment; monitor patient interactions and group dynamics; and reinforce therapeutic boundaries and behavioral expectations.
Ability to maintain confidential patient records.
Ability to guide and support staff facilitating groups and provide feedback on group facilitation techniques.
Ability to promote consistency in therapeutic programming and evaluate its effectiveness.
Ability to use patient feedback and outcome data to improve services and recommend groups or activities based on patient needs.
Ability to recognize triggers that may remind patients of traumatic experiences.
Attach a resume to be considered and apply online; emailed resumes or submissions will not be accepted.
Successful completion of background and abuse-and-neglect screenings is required. Employment offers are conditional on successful completion of a drug screening.
Hires must verify identity and eligibility to work in the United States and complete Form I-9; the state uses E-Verify after hire and does not sponsor work visas.

Nice To Haves

A National Career Readiness Certificate may be submitted with the application, but it is not required.

Responsibilities

Coordinate daily treatment mall operations and ensure therapeutic groups and activities start on time and run smoothly.
Maintain an updated schedule and attendance records for patients assigned to groups.
Coordinate with treatment units to help patients arrive on time.
Identify and address barriers to patient participation, including motivation, behavioral concerns, and acuity level.
Monitor attendance and participation in treatment mall programming.
Provide redirection and support to maintain a therapeutic environment.
Report and follow up on safety-related conditions and ensure compliance with infection-control and risk-management procedures.
Help develop, update, and follow treatment mall policies and procedures.
Monitor inventory and submit purchase orders for materials needed to operate the treatment mall.
Develop and maintain intra- and interdepartmental working relationships to coordinate delivery of patient services.
Track treatment mall outcomes and patient engagement through quality-improvement projects.
Coordinate treatment programming across multiple disciplines and participate in treatment planning and team discussions.
Manage multiple therapeutic groups and staff facilitators; guide and support group-facilitating staff and provide feedback on group facilitation techniques.
Maintain confidential patient records and accurately document attendance, participation, and program outcomes.
Monitor patient interactions and group dynamics, reinforce therapeutic boundaries and behavioral expectations, and recognize early signs of agitation, distress, or psychiatric crisis.
Use patient feedback and outcome data to evaluate and improve programming, including recommending groups or activities based on patient needs.
Recognize triggers that may remind patients of traumatic experiences.