Treatment Coordinator

Dental Office • Roswell, NM

5d

About The Position

Taylor Orthodontics is seeking a detail-oriented, patient-centered, proactive, and forward-thinking Treatment Coordinator who takes ownership of their role and helps keep the schedule running efficiently. This position supports patients and families throughout the consultation and orthodontic treatment process, helping them feel comfortable, informed, and confident about starting treatment. The coordinator works closely with the orthodontist, clinical team, and front office to provide an exceptional patient experience and support practice goals.

Requirements

• Prior dental treatment coordinating experience is highly preferred.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Welcome new patients and families throughout the consultation and treatment process.
• Guide patients through orthodontic consultations and help create a positive, comfortable experience from the first visit.
• Present recommended treatment plans, timelines, fees, and payment options clearly and in a patient-friendly manner.
• Educate patients and families about orthodontic treatment options and answer questions about the treatment process.
• Partner with the orthodontist and clinical team to ensure patients understand their recommended treatment.
• Address questions and concerns and support patients in moving forward with treatment.
• Discuss insurance benefits, financial arrangements, financing options, and payment plans with patients and families.
• Coordinate contracts, consent forms, and other documentation needed to begin treatment.
• Schedule treatment starts and follow-up appointments while helping maintain an efficient provider schedule.
• Follow up with patients who have not scheduled or committed to treatment.
• Maintain accurate and detailed patient records, treatment information, and communication notes.
• Build relationships with patients and families and provide exceptional customer service throughout their orthodontic journey.
• Collaborate with front office and clinical teams to support smooth handoffs and a seamless patient experience.
• Support practice goals through strong follow-up, organization, and attention to the new-patient pipeline.

Benefits

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Generous paid time off
• Paid holidays
• 401(k) options

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed