Front Office- Treatment Coordinator

Community Dental Partners•Longview, TX

About The Position

The Treatment Coordinator works closely with the dentist and helps patients understand the dental care recommended for their oral health. The role is suited to someone who enjoys a fast-paced, high-energy environment and is focused on helping patients access care and understand available options. The coordinator must understand the day-to-day duties of front office staff and support the Greeter and Insurance Specialist. They discuss treatment with patients, explain insurance benefits and limitations, out-of-pocket expenses, and financing options, and assist with consent forms, claims, and pre-authorizations. The position is full-time, Monday through Friday, at Henderson Smiles, and reports to the Practice Manager.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Customer service skills.
Ability to multitask and prioritize.
Dependability.
Problem-solving skills.
Ability to work under pressure.
Attention to detail.
Ability to work as a team player.
Knowledge of computer software applications.
Ability to communicate effectively with patients and coworkers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and maintain confidentiality.
Ability to work with minimal supervision, act as a self-starter, and demonstrate initiative.
Flexibility and adaptability in a dynamic business environment.
Strong task completion and dedication to detail.
Ability to build relationships with new people.

Responsibilities

Understand and perform the day-to-day duties of front office staff.
Have clinical conversations with patients about extensive treatment.
Prepare consent forms accurately and obtain parental approval before treatment begins.
Explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients and/or parents after the exam.
Collect fees according to the patient's insurance or visit.
Help the office manager send claims and codes.
Understand pre-authorizations and narratives, and send pre-authorizations and intraoral pictures.
Provide support to the Greeter and Insurance Specialist.
Clean and maintain the front office area and lobby.
Perform other duties as assigned.