Front Office- Treatment Coordinator

Community Dental Partners•Tyler, TX

About The Position

The Treatment Coordinator works closely with the dentist and helps patients understand the dental care recommended for their oral health. The role involves explaining treatment and available options, insurance benefits and limitations, out-of-pocket expenses, and financing options. The coordinator also handles consent forms, collections, and insurance-related tasks while supporting other front-office team members and maintaining the lobby and front-office area. The position is based at Henderson Smiles and is scheduled Monday through Friday.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Customer-service skills.
Ability to multitask and prioritize.
Dependability.
Problem-solving ability.
Ability to work under pressure.
Attention to detail.
Ability to work as a team player.
Knowledge of computer software applications.
Ability to communicate effectively with patients and co-workers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and maintain the confidentiality of information.
Ability to work with minimal supervision; self-starter who demonstrates initiative.
Flexibility and adaptability in a dynamic business environment.
Strong task completion and attention to detail.
Ability to build relationships with new people and provide excellent customer service.

Responsibilities

Understand and perform the day-to-day duties of front-office staff.
Discuss recommended treatment with patients in a clinical conversation.
Prepare consent forms accurately and obtain parental approval before treatment begins.
Explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients and/or parents after the exam.
Collect fees based on the patient’s insurance or visit.
Assist the office manager with claims and codes.
Understand pre-authorizations and narratives, and send pre-authorizations and intraoral pictures.
Provide support to the Greeter and Insurance Specialist.
Clean and maintain the front-office area and lobby.
Perform other duties as assigned.