Front Office- Treatment Coordinator
About The Position
The Treatment Coordinator works closely with the dentist and helps patients understand the dental care recommended for their oral health. The role involves discussing treatment with patients, explaining insurance coverage and payment options, and supporting the day-to-day work of the front office. The position is suited to someone who enjoys a fast-paced, high-energy environment and working as part of a team. The Treatment Coordinator also supports the Greeter and Insurance Specialist, assists the office manager with claims and codes, and helps maintain the front office and lobby. The position is based at Henderson Smiles and is scheduled Monday through Friday.
Requirements
- High school graduate or equivalent.
- Written and verbal communication skills.
- Customer service skills.
- Ability to multitask and prioritize.
- Dependability.
- Problem-solving ability.
- Ability to work under pressure.
- Attention to detail.
- Ability to work as a team player.
- Knowledge of computer software applications.
- Ability to communicate effectively with patients and coworkers.
- Ability to adhere to safety policies and procedures.
- Ability to use good judgment and maintain the confidentiality of information.
- Ability to work with minimal supervision, be a self-starter, and demonstrate initiative.
- Flexibility, innovation, and adaptability to a dynamic business environment.
- High engagement and support for leadership, and ability to model company values and guiding behaviors.
- Strong task completion and attention to detail.
- Ability to build relationships with new people and provide excellent customer service.
Responsibilities
- Understand and perform the day-to-day duties of front office staff.
- Have clinical conversations with patients about extensive treatment.
- Prepare consent forms accurately and obtain parental approval before treatment begins.
- Explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients and/or parents after exams.
- Collect fees according to patients’ insurance or visit requirements.
- Help the office manager send claims and codes.
- Understand pre-authorizations and narratives, and send pre-authorizations and intraoral pictures.
- Provide support to the Greeter and Insurance Specialist.
- Clean and maintain the front office area and lobby.
- Perform other duties as assigned.
Benefits
- 401(k)
- Health insurance (PPO/HSA), vision, and dental insurance
- Short- and long-term disability insurance
- Accident insurance
- Life insurance, including employee, spouse, and child coverage options
- Paid time off
- Holiday pay
- Hepatitis B and CPR certifications
- Career growth opportunities
- Company-provided online learning courses
- Competitive compensation
- Paid training
- Employee fun days
- Holiday celebrations
- Employee Assistance Program (EAP)
- Perks @ Work employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
