Front Office- Treatment Coordinator

Community Dental Partners•Henderson, TX

About The Position

The Treatment Coordinator works closely with the dentist to help patients understand the dental care they need for their oral health and the treatment options available. The role is suited to someone who enjoys a fast-paced, high-energy environment and works collaboratively with patients and colleagues. The coordinator must understand the day-to-day duties of front office staff and be able to discuss recommended treatment with patients. They explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients or parents after an exam; prepare consent forms and obtain parental approval before treatment; and collect fees according to insurance or visit requirements. The role also supports the office manager with claims, codes, pre-authorizations, narratives, and submission of pre-authorization materials and intraoral pictures, and provides support to the Greeter and Insurance Specialist. The position is based at Henderson Smiles and is scheduled Monday through Friday. It is full-time and non-exempt, with a stated pay range of $15–$17 per hour based on experience.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Customer service skills.
Ability to multitask and prioritize.
Dependability.
Problem-solving ability.
Ability to work under pressure.
Attention to detail.
Ability to work as a team player.
Knowledge of computer software applications.
Ability to communicate effectively with patients and co-workers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and maintain confidentiality of information.
Ability to work with minimal supervision; self-starter who demonstrates initiative.
Flexible, innovative, and highly adaptable to a dynamic business environment.
High engagement; supportive of leadership and a role model for company values and guiding behaviors.
Strong task completion and attention to detail.
Ability to build relationships with new people and provide excellent customer service.

Responsibilities

Understand and perform the day-to-day duties of front office staff.
Discuss recommended treatment with patients in a clinical conversation.
Prepare consent forms accurately and obtain parental approval before treatment begins.
Explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients and/or parents after the exam.
Collect fees according to the patient’s insurance or visit.
Help the office manager send claims and codes, understand pre-authorizations and narratives, and submit pre-authorization materials and intraoral pictures.
Provide support to the Greeter and Insurance Specialist.
Clean and maintain the front office area and lobby.
Perform other duties as assigned.