Front Office- Treatment Coordinator

Community Dental Partners•Jacksonville, TX

7d•$15 - $17

About The Position

The Treatment Coordinator works closely with the dentist and helps patients understand the dental care needed for their oral health. The role involves explaining treatment options, insurance benefits, out-of-pocket expenses, and financing options in a fast-paced, high-energy environment. The coordinator also supports the front office and works with the office manager, Greeter, Insurance Specialist, and other teams.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Customer service skills.
Ability to multitask and prioritize.
Dependability.
Problem-solving ability.
Ability to work under pressure.
Attention to detail.
Ability to work as a team player.
Knowledge of computer software applications.
Ability to communicate effectively with patients and coworkers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and maintain confidentiality.
Ability to work with minimal supervision, be a self-starter, and demonstrate initiative.
Flexibility, innovation, and adaptability to a dynamic business environment.
High engagement and support for leadership, while modeling company values and guiding behaviors.
Strong task completion and attention to detail.
Ability to build relationships with new people.

Responsibilities

Understand and comprehend the day-to-day duties of front office staff.
Have clinical conversations with patients about extensive treatment.
Prepare consent forms accurately and obtain parental approval before treatment begins.
Explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients and/or parents after the exam.
Collect fees according to the patient’s insurance or visit.
Help the office manager send claims and codes.
Understand pre-authorizations and narratives, and send prior authorizations and intraoral pictures.
Provide support to the Greeter and Insurance Specialist.
Clean and maintain the front office area and lobby.
Perform other duties as assigned.