Treatment Advocate (Full-time 7am to 3:30pm)

American Addiction Centers•Grand Prairie, TX

3d•Onsite

About The Position

The Treatment Advocate (TA) observes clients’ daily activities and assists with their recovery. The role collaborates with the treatment team and helps coordinate services for patients receiving care for addiction and co-occurring mental health disorders. The Treatment Advocate supports adult inpatient and outpatient patients, helps maintain a therapeutic milieu, and may operate a company vehicle to transport clients and facility visitors. The position’s stated schedule is 7:00 a.m. to 3:30 p.m. on Sunday, Monday, Thursday, Friday, and Saturday. The role must also be able to work overtime, weekends, holidays, and flexible hours. Work is primarily indoors in a climate-controlled environment, with occasional exposure to outdoor weather and moderate noise. The position includes driving and physical activities such as standing, walking, reaching, and lifting or carrying items.

Requirements

High school diploma or GED from an accredited institution.
Valid driver’s license and an insurable driving record.
Working knowledge of vehicle safety and control systems.
Ability to read, write, and interpret written information; type documentation; present information to groups; and participate in meetings.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to work overtime, weekends, holidays, and flexible hours.
Ability to meet the stated physical requirements, including sitting, using hands and fingers, talking or hearing, smelling, standing, walking, reaching, and lifting and carrying items.
Ability to maintain patient confidentiality and professional boundaries and comply with HIPAA and 42 CFR Part 2 guidelines.

Nice To Haves

Associate or bachelor’s degree in behavioral sciences, including social sciences, human services, counseling, or psychology.
At least one year of experience in a behavioral healthcare field.
Knowledge of electronic health record software and documentation.

Responsibilities

Welcome new patients and assist with orientation to the program schedule and rules.
Search patient belongings when new patients are admitted.
Conduct safety rounds and security checks.
Help coordinate patients’ daily schedules, including treatment meetings and behavior interventions, and observe behavior and participation.
Provide support and encouragement to patients and encourage participation in group, individual, and family counseling services.
Support clinical and nursing services as assigned.
Participate in weekly treatment team and program staff meetings.
Complete required documentation promptly in accordance with AAC documentation guidelines and applicable contract, licensure, accreditation, and service standards.
Communicate with other departments to support patient care.
Identify potentially harmful situations and report patient or safety concerns to the Clinical Manager and/or CEO.
Follow state department standards, facility accreditation requirements, AAC policies and procedures, the company code of ethics, professional boundaries, patient rights, confidentiality requirements, HIPAA, and 42 CFR Part 2 guidelines.
Monitor and manage the patient community as a therapeutic milieu.
Intervene in crisis situations to de-escalate and resolve crises.
Operate the company vehicle to transport clients and facility visitors; comply with local traffic regulations and report delays or accidents.
Load and unload passenger baggage or express items in the vehicle’s baggage compartment.
Run errands, including store runs for patients and transporting mail to and from the post office.
Make overnight drives and extended trips that may require irregular hours.
Keep the vehicle clean and in operating condition.
Greet and assist clients professionally during transports, help them enter and leave the car, and answer questions to orient new clients before arrival at the facility.
Perform other tasks assigned by the direct supervisor within the scope of practice.