Treatment Advocate (Full-time 7am to 3:30pm)

American Addiction Centers•Grand Prairie, TX

About The Position

The Treatment Advocate (TA) observes clients’ daily activities and assists with recovery, collaborating with the treatment team and coordinating services as needed. The role supports adult inpatient and outpatient patients receiving care for addiction and co-occurring mental health disorders. It also involves operating a company vehicle to transport clients and facility visitors, including greeting and orienting new clients during trips. The stated schedule is Sunday, Monday, Thursday, Friday, and Saturday, 7:00 a.m. to 3:30 p.m.; the position may also require overtime, holidays, flexible hours, overnight drives, and extended trips with irregular hours. The TA welcomes and orients new patients, conducts belongings searches at admission, completes safety rounds, supports patients’ treatment participation, and contributes to a safe therapeutic community. The role requires timely documentation, effective communication with staff, patients, and families, confidentiality, professional boundaries, and adherence to applicable policies and standards. The position is based indoors in a climate-controlled environment, with occasional exposure to outdoor weather and moderate noise.

Requirements

High school diploma or GED from an accredited institution.
Valid driver’s license and an insurable driving record.
Working knowledge of vehicle safety and control systems.
Ability to read, write, and interpret written information; type documentation; present information to groups; and participate in meetings.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to work overtime, weekends, holidays, and flexible hours.
Ability to meet the listed physical requirements, including frequent standing, walking, and reaching; occasional climbing or balancing, stooping, kneeling, or crouching; frequent lifting and carrying up to 10 pounds; and occasional lifting and carrying up to 25 pounds.
Ability to drive an automobile when driving is required, including the distance vision needed for driving.

Nice To Haves

Associate or bachelor’s degree in behavioral sciences, social sciences, human services, counseling, or psychology.
At least one year of experience in a behavioral healthcare field.
Knowledge of electronic health record software and documentation.

Responsibilities

Welcome new patients and assist with orientation to the programming schedule and facility rules.
Search patient belongings when new patients are admitted.
Complete safety rounds and security checks.
Help coordinate patients’ daily schedules, including treatment meetings and behavior interventions, and observe behavior and participation.
Provide patients with support and encouragement, including encouraging participation in group, individual, and family counseling.
Support clinical and nursing services as assigned.
Participate in weekly treatment team and program staff meetings.
Complete required documentation promptly in accordance with AAC documentation guidelines and applicable contract, licensure, accreditation, and service standards.
Communicate with other departments to support patient care.
Provide supportive services to adult outpatient and inpatient populations.
Identify potentially harmful situations and report patient or safety concerns to the Clinical Manager and/or CEO.
Follow state department standards, facility accreditation requirements, AAC policies and procedures, and the company code of ethics; maintain professional boundaries and respect patient rights and individual recovery needs.
Communicate professionally with staff, patients, and families, and demonstrate dependability and adaptability.
Maintain confidentiality of patient and company information and comply with HIPAA and 42 CFR Part 2 guidelines.
Help monitor and manage the patient community as a therapeutic milieu.
Intervene in crisis situations to de-escalate and resolve crises.
Operate the company vehicle to transport clients and facility visitors; comply with local traffic regulations and report delays or accidents.
Load and unload passenger baggage or express items in the vehicle’s baggage compartment.
Perform errands, including store runs for patients and transporting mail to and from the post office.
Keep the vehicle clean and in operating condition.
Meet and greet clients professionally, help them feel comfortable, assist them entering and leaving the car, and answer questions to orient them before they arrive at the facility.
Perform other tasks assigned by the direct supervisor within the scope of practice.