Treasury Operations Specialist (Fiscal Specialist 3)

King County•Seattle, WA

2d•Hybrid

About The Position

King County’s Finance and Business Operations Division, Treasury Section, is seeking a Treasury Operations Specialist. This is a Term-Limited Temporary position anticipated to end in May 2028. The role requires effective use of systems, tools, and analytical thinking to resolve complex payment and account issues. The ideal candidate manages time well, works independently and collaboratively, and maintains focus on daily priorities. This position also involves periodic direct interaction with the public, requiring professionalism, empathy, and respect.

Requirements

Apply practical knowledge of Treasury’s property tax system and related applications.
Execute effective account triage by analyzing, deconstructing, and resolving complex tax account issues.
Demonstrate precise attention to detail, manage time efficiently, and organize multiple priorities while addressing customer needs.
Adapt quickly to shifting priorities, juggle multiple projects, meet tight deadlines, and deliver high-quality work consistently.
Use Microsoft Office tools proficiently, including Excel, Word, Outlook, Teams, and SharePoint.
Communicate clearly, collaborate effectively, write professionally, and provide excellent customer service.
Perform front-line customer service or billing and collections work with confidence.
Engage respectfully and effectively with individuals from diverse backgrounds.
Work remotely or onsite as required to meet operational needs.
Reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Nice To Haves

Experience with LEAN processes and principles
Knowledge of governmental treasury operations.

Responsibilities

Apply Washington state law (RCWs), King County Code, and internal procedures to evaluate property tax accounts and ensure decisions for processing payment, refunds and responses to various tax matters are compliant with state statues.
Use tax administration systems and tools proficiently; understand end-to-end processes to strengthen analytical and troubleshooting skills.
Identify and resolve account and payment irregularities through analysis, research, and strong system knowledge.
Respond to taxpayer inquiries with professionalism and respect.
Use systems to process data interfaces, refunds, payment adjustments, and fund movements; maintain accurate spreadsheets.
Handle inquiries and communications requiring independent judgment; address questions related to payments, billing, and collections.
Draft correspondence; prepare statements and notices; maintain records and reports in compliance with procedures and state law.
Actively engage with team members and collaborate with cross-departmental partners to resolve complex tax issues to support customers in a timely manner.
Provide clear, courteous information, even in challenging situations; accurately explain account details and taxpayer issues.
Understand customer needs, gather and analyze information, and provide clear direction and solutions.
Cross-train as assigned; work independently or in teams; work remotely or onsite as needed.
Perform other duties as assigned.