Treasury Management Operations Officer

Banc of California • Gardena, CA

5d

About The Position

The Treasury Management Operations Officer is the subject matter expert for onboarding and maintaining Treasury Management products and services within established Service Level Agreements. The role provides comprehensive support to internal and external customers and performs duties in accordance with company policies and procedures and applicable U.S. state and federal laws and regulations.

Requirements

• At least 4 years of experience supporting Treasury Management Services.
• At least 2 years of banking experience.
• High school diploma or equivalent.

Nice To Haves

• 2–3 years of supervisory or team lead experience.

Responsibilities

• Process onboarding and maintenance requests for Treasury Management products and services.
• Respond to internal and external inquiries, including assisting with customer service escalations.
• Serve as a subject matter expert in Treasury Management Operations functions.
• Ensure tasks are completed within established Service Level Agreements.
• Perform quality assurance reviews, including reviewing daily reports and transactions for accuracy and compliance with policies and procedures.
• Support the development of procedures, job aids, and training materials.
• Support department statistics and reporting.
• Support escalated Treasury Management Operations matters, including direct customer communication, and ensure timely resolution.
• Handle complex requests, sweep accounts, and daily Treasury Management Tracker Cases.
• Collaborate with other departments to resolve issues and complete Treasury Management tasks.
• Evaluate processes to identify optimization opportunities and improve productivity and accuracy.
• Support management by coordinating daily team operations, delegating tasks, and providing on-the-job training as required.
• Participate in and/or lead projects and initiatives under management guidance.
• Follow established policies and procedures.
• Perform other duties and projects as assigned.

Benefits

• 401(k) plan with company match and immediate vesting.
• Medical, dental, vision, AD&D, supplemental life, and long-term disability insurance.
• Pre-tax Health Savings Account with employer contributions and pre-tax Flexible Spending Account.
• Adoption, surrogacy, and fertility assistance.
• Paid parental leave and family support solutions, including care options for family members.
• Paid vacation days, holidays, and volunteer time off for eligible team members.
• Tuition reimbursement.
• Annual mentorship program and leadership development resources.
• Access to LinkedIn Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED