Treasury Customer Service Representative 6-E8

State of Michigan • Dimondale, MI

10d • Remote

About The Position

This position serves as the primary customer contact in a Collection Services Bureau service center, using knowledge-base and case-management tools to assist customers. The employee communicates with taxpayers, debtors, their authorized representatives, and contracted private collection partners through telephone technologies and written correspondence.

Following established contact-center standards, the representative helps resolve delinquent tax and state-agency debts and supports the collection process. The position uses collection systems to respond to inquiries about departmental policies, procedures, and some points of law; update and retrieve account information; and process work queues generated by collection systems.

All work must be performed in Michigan. State of Michigan residents may be eligible for remote work up to five days per week, subject to approval and occasional onsite work. A secure, private workspace and suitable internet access are required for remote work. Remote work is not available to people residing outside Michigan and may be changed or ended at the appointing authority’s discretion.

Requirements

• Education typically acquired through completion of high school.
• For the Treasury Customer Service Representative 6 level: one year of experience responding to customer inquiries and resolving problems.
• For the Treasury Customer Service Representative 7 level: two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
• For the Treasury Customer Service Representative E8 level: three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
• Attach a cover letter and detailed resume to the application; failure to do so may result in the application being screened out.
• All work must be performed in Michigan. Applicants residing outside Michigan must commute to Michigan to perform the work at the official work location.
• For remote work, maintain a secure, safe, private, and appropriate designated workspace and commercial cable or wireless broadband internet access with minimum speeds of 25 Mbps download and 5 Mbps upload.
• Pass a fingerprint-based background check because the position has access to Federal Tax Information.
• Be authorized to work in the United States; the department participates in E-Verify.

Responsibilities

• Serve as the primary customer contact in a Collection Services Bureau service-center environment.
• Respond to inquiries from taxpayers, debtors, their authorized representatives, and contracted private collection partners by telephone and written correspondence.
• Assist customers using knowledge-base and case-management tools.
• Help resolve delinquent tax and state-agency debts in accordance with contact-center standards.
• Use collection systems to answer inquiries about departmental policies, procedures, and some points of law.
• Update and retrieve account information for delinquent tax and state-agency debt accounts.
• Process work queues generated by collection systems.

Benefits

• Remote work eligibility up to five days per week for Michigan residents, subject to approval and occasional onsite work.
• The Michigan Department of Treasury is recognized as a Gold Level Veteran-Friendly Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED