Traveling Maintenance Supervisor - Charlotte, NC

NHE, Inc.•Charlotte, NC

2d•$33 - $36•Onsite

About The Position

The Traveling Maintenance Supervisor assists with maintenance operations across NHE-managed communities, including staff recruitment and retention, staff training, vendor and supplier negotiations, and providing excellent customer service to residents and third parties. The role provides additional maintenance coverage at properties with staffing shortages or pending projects and supports site maintenance personnel as needed. Regular travel, including overnight travel, is required, and the schedule may include weekends and holidays. The position works with the Director of Maintenance, business-unit Vice Presidents, and Area Management Teams to maintain customer service and satisfaction, prioritize and execute projects, obtain pricing, and ensure budgets are met. The supervisor also provides developmental support to subordinates and advises on promotion candidates. Supervisory assistance with existing site employees is provided only when requested. The role requires extensive multifamily, multi-site maintenance knowledge; familiarity with financial planning, budgets, contract scoping and bidding, apartment management regulations, and expense control; and the ability to use maintenance tools and equipment safely. Work is primarily indoors and outdoors at NHE on-site properties in a highly mobile environment, with regular travel. The role may involve overtime, after-hours service calls, varied weather, and exposure to maintenance-related hazards.

Requirements

Extensive experience in multi-site property maintenance.
Type I and II or Universal EPA Certification.
Valid driver's license and automobile insurance.
Knowledge of apartment management laws and regulations at the federal, state, and local levels.
Knowledge of expense control and financial management.
Multifamily leasing, sales, and/or customer service experience.
High school diploma or equivalent.
Knowledge of financial planning and budgets.
Working knowledge of the contract process, including scoping and bidding.
Extensive knowledge of HVAC, plumbing, electrical, carpentry, roofing, drainage, landscaping, and maintenance and renovation tasks.
Ability to provide excellent customer service to residents, vendors, and employees.
Ability to frequently use general maintenance tools, supplies, and equipment.
Knowledge of YARDI Voyager and Microsoft Office, including Word, Excel, and Outlook.
Excellent verbal and written communication and interpersonal skills.
Advanced organizational skills and the ability to direct others toward company goals.
Ability to handle multiple tasks and prioritize duties and responsibilities.
Ability to work with little direction while maintaining confidentiality and professionalism.
Ability to work as a team player.
Ability to generate reports and business correspondence, present information, and respond to questions.
Ability to perform basic arithmetic and read and write English at an intermediate level.
Ability to understand and carry out written and verbal instructions and plans.
Ability to safely operate hand tools and small motorized equipment.
Ability to meet the physical demands of the position, including regularly standing, walking, bending, crouching, climbing stairs and ladders, and lifting, carrying, pushing, or pulling more than 50 pounds.
Ability to wear required personal protective equipment and work outdoors in varying weather conditions.
Ability to maintain adequate hearing and vision for maintenance and repair duties.

Nice To Haves

Certified Pool Operator (CPO) license.
Prior experience managing a maintenance staff while providing strong leadership and modeling professionalism.

Responsibilities

Provide maintenance coverage and project support at properties that lack sufficient maintenance staff or have pending projects.
Support Maintenance Supervisors and maintenance staff as an additional team member.
Collaborate with the Director of Maintenance, business-unit Vice Presidents, and Area Management Teams to maintain appropriate customer service and satisfaction.
Identify and prioritize projects, solicit pricing, and ensure budget targets are met.
Execute capital projects at the direction of the Director of Maintenance or business-unit Vice Presidents.
Assist Area Management Teams with subordinate development and advise on candidates available for promotion.
Provide excellent customer service to residents, vendors, and employees.
Perform other duties as requested or assigned by a supervisor or manager.
Assist site staff in managing existing employees when requested.