Site Supervisor - Charlotte, NC

Walden Security•Charlotte, NC

About The Position

The Site Supervisor for Walden Security manages and supervises assigned Security Officers and coordinates work to maintain prescribed standards and comply with Standard Operating Procedures. The position provides first-line supervision when Operations Staff are not on duty and works as an armed, uniformed officer who is legally able to carry a firearm in applicable states or locations. The supervisor patrols assigned posts and accounts using a company-provided vehicle, oversees shift operations, responds to alarms and client requests, and reports significant issues to management. Other duties may be assigned by the Field Manager or Operations Manager.

Requirements

High school diploma or General Education Degree (GED).
At least 25 years of age.
Ability to pass a criminal background check, motor vehicle registration check, and drug test.
At least 3 years of supervisory security experience.
Ability to legally carry a firearm in applicable states and/or locations.

Responsibilities

Supervise assigned Security Officers and coordinate their activities in compliance with Standard Operating Procedures.
Provide first-line supervision during hours when an Operations Staff member is not on duty.
Work as an armed, uniformed officer and maintain the legal ability to carry a firearm in applicable states or locations.
Maintain working knowledge of specific and general post instructions, as well as client-specific additional and emergency instructions.
Patrol assigned posts and accounts using a company-provided vehicle.
Make decisions consistent with Walden policies and relieve officers who violate Walden rules, regulations, or procedures.
Supervise all posts, officers, and roving patrols during the shift; visit accounts randomly and inspect officers at their posts.
Inspect posts and Security Officers for compliance with Post Orders and Walden procedures, and for knowledge of post assignments.
Assist with on-the-job training for newly assigned Security Officers as needed.
Respond to building, facility, and bank alarms upon request throughout the assigned area, and respond to ATM alarms as required.
Respond to urgent client needs, service requests, or changes to services.
Notify the Field Manager or Operations Manager of matters that cannot wait until the next workday.
Record daily post and shift events on the Daily Inspection Report for review by the Field Manager or Operations Manager and QA Manager.
Fill posts that become open during the shift with an off-duty Security Officer; work unfilled posts until a qualified officer can be scheduled.
Examine doors, windows, and gates at assigned posts to ensure they are secure.
Warn people of rule infractions and expel those engaging in suspicious or criminal acts.
Register at watch stations to record inspection-trip times and contracted random inspections.