Traveling Field Service Technician

Xylem•Pittsburgh, PA

About The Position

The Senior Field Service Technician initiates and executes field service activities at customer sites safely and efficiently. The role involves proactive troubleshooting of mechanical, electrical, and diesel equipment; preventive maintenance; parts inventory; and identifying and correcting safety issues involving company- and customer-owned equipment. The technician interfaces directly with customers and may work across multiple systems, locations, and customers. The position generally involves minimal supervision and independent work, while also requiring the ability to function as part of a team. Travel is required, ranging from 20% to 80% depending on division and location, including overnight stays away from home.

Requirements

High school diploma or equivalent.
Ability to obtain required customer clearances, such as TWIC and DISA.
Clean driving record and completion of required driver application, MVR, disclosure, drug and alcohol statement, violation certificate, and driver’s license documentation.
Two to five years of technical work experience, including industrial or commercial process water experience.
Skills in electrical, mechanical, plumbing, HVAC, and system controls, including PLC and relay logic; ability to read electrical schematics and interpret equipment drawings.
Ability to work without direct supervision and demonstrate technical proficiency.
Experience with Microsoft Office and smart devices.
Customer service experience.
Critical thinking and troubleshooting ability.
Ability to synthesize technical information and communicate it clearly.
Ability to derive insight from customer experience to solve problems and produce outcomes, including in novel and unexpected situations.
Ability to travel 20% to 80% depending on division and location, including overnight stays away from home.

Nice To Haves

Industry-specific license(s).
Work experience is preferred.

Responsibilities

Initiate and execute field service activities at customer sites safely and efficiently.
Troubleshoot mechanical, electrical, and diesel equipment and system conditions proactively.
Conduct preventive maintenance and maintain parts inventory.
Anticipate and correct safety issues involving company- and customer-owned equipment.
Interface directly with customers and potentially support multiple systems, locations, and customers.
Create and maintain a safe working environment and culture.
Take care of company property.
Demonstrate innovation, accountability, and empowerment.
Work independently with minimal supervision and function in a team environment.