Traveling Field Service Technician

Xylem•Pittsburgh, PA

11d

About The Position

The Senior Field Service Technician initiates and executes field service activities at customer sites safely and efficiently. The work includes proactive troubleshooting of systems; working with mechanical, electrical, and diesel equipment conditions; performing preventative maintenance and parts inventory; and identifying and correcting safety issues involving company- and customer-owned equipment. The technician interfaces directly with customers and may work across multiple systems, locations, or customers. The role typically involves minimal supervision and independent work, while requiring the ability to function in a team environment. Travel is required and may range from 20% to 80%, depending on division and location, including overnight stays away from home. The position requires a high school diploma or equivalent, the ability to obtain required customer clearances, and a clean driving record. Two to five years of technical work experience, including industrial or commercial process water experience, is specified. The role calls for technical knowledge across electrical, mechanical, plumbing, HVAC, and system controls, as well as troubleshooting, customer service, clear communication, and the ability to interpret schematics and equipment drawings.

Requirements

High school diploma or equivalent.
Ability to obtain all required customer clearances, such as TWIC and DISA.
Clean driving record.
Two to five years of technical work experience, including industrial or commercial process water experience.
Knowledge of electrical, mechanical, plumbing, HVAC, and system controls, including PLC and relay logic.
Ability to read electrical schematics and interpret equipment drawings.
Ability to work without direct supervision and demonstrate technical competence.
Experience with Microsoft Office and smart devices.
Customer service experience.
Critical thinking and troubleshooting ability.
Ability to synthesize technical information and communicate it clearly.
Ability to derive insight from customer experience to produce outcomes and solve problems, including in novel or unexpected situations.
Ability to meet the driving application and documentation requirements, including a Driver Application for Employment, Motor Vehicle Report, Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement, Driver Certificate of Violations, and copy of driver's license.
Ability to travel 20%–80%, depending on division and location, including overnight stays away from home.

Nice To Haves

Industry-specific license(s) may be preferred.
Work experience is preferred.

Responsibilities

Initiate and execute field service activities at customer sites safely and efficiently.
Proactively troubleshoot systems and work with mechanical, electrical, and diesel equipment conditions.
Conduct preventative maintenance and maintain parts inventory.
Anticipate and correct safety issues involving company- and customer-owned equipment.
Interface directly with customers and perform work across multiple systems, locations, or customers as needed.
Create and maintain a safe working environment and culture.
Take care of company property.
Function effectively in a team environment while also working independently, usually with minimal supervision.