Traveling Field Service Representative

Faith Technologies•Waco, TX

About The Position

The Field Service Representative - Power Distribution is responsible for installing, inspecting, testing, troubleshooting, adjusting, repairing, or replacing customer equipment. The role provides customer documentation, including test reports and service summaries, and instructs customers and personnel on equipment operation and maintenance. It also performs warranty work and start-up services, provides technical support and training, and maintains customer relationships concerning equipment repair and maintenance. The representative constructs and tests circuits and equipment using tools and machines such as computers, workstations, circuit diagrams, and test instruments. They analyze complex equipment problems, consult product support and engineering personnel on solutions, report customer suggestions and product-improvement opportunities, assist with design modifications, and support modification installations. The role also develops training courseware, delivers training, and maintains service equipment, tools, and documentation. The position contributes to small field-service projects at customer sites, supports Level 2 and Level 3 Field Service Representatives with electrical-equipment removal, interprets blueprints and service documents, conducts basic audits of customer electrical systems and equipment, documents site information, coordinates with the Project Coordinator, and properly labels and returns defective parts. Travel is 75%–100%. The usual schedule is Monday through Friday between 6 a.m. and 6 p.m., though customer demands may require nights, weekends, and holidays.

Requirements

Complete an electrical apprenticeship of 8,000 hours, or hold a Bachelor's degree in Electrical Engineering; alternatively, qualifying military experience as a Navy Nuclear Electronic Technician or Electrician’s Mate; alternatively, electrical start-up and testing experience involving circuit breakers, transformers, switchgear, VFDs, PLCs, and capacitor banks.
Effectively understand spoken and written English and communicate in English.
Travel 75%–100%.

Responsibilities

Install, inspect, test, troubleshoot, adjust, repair, or replace customer equipment.
Provide customers with test reports, service summaries, and other required documentation.
Instruct customers and personnel on equipment operation and maintenance.
Perform warranty work and start-up services.
Construct and test circuits and equipment using tools and machines such as computers, workstations, circuit diagrams, and test instruments.
Provide technical support in product service, product training, and applications.
Analyze complex equipment and machinery problems, interpret maintenance manuals, and isolate and correct faults.
Consult product support and engineering personnel to determine solutions to complex system-operation problems.
Report customer suggestions and product-design improvement opportunities to the appropriate technical specialist.
Assist with the development of design modifications and implement modifications with installation support.
Develop training courseware and provide training to customers and other service representatives.
Develop and maintain customer relationships concerning equipment repair and maintenance.
Maintain service equipment, tools, and documentation.
Contribute to coordination and execution of small Field Services projects at customer sites, including end-of-life, modernization, and upgrade work.
Support Level 2 and Level 3 Field Service Representatives with removal of electrical equipment.
Interpret blueprints and other service documents, including specifications, reporting requirements, and quality requirements.
Perform basic audits of customers’ electrical systems and equipment.
Document required information for each site in technical reports.
Communicate with the Project Coordinator to help ensure smooth execution.
Document and label defective parts and return them to the designated disposal or repair location.