Remote Traveler Support Coordinator

Blyss Journeys•Eugene, OR

1d•Remote

About The Position

The Traveler Support Coordinator helps travelers identify and coordinate vacation options that account for mobility concerns, dietary preferences, sensory needs, medical equipment, limited walking tolerance, room-location requests, and other personal considerations. The role gathers accurate information, communicates requests to appropriate suppliers, and helps clients make informed choices; it does not provide medical advice or guarantee that every request can be accommodated. The coordinator identifies client needs early and researches suitable options before clients commit to reservations. This includes verifying accessibility features and accommodation procedures, helping clients compare choices, preparing realistic itineraries, and communicating supplier responses and limitations honestly. The position also involves confidential information handling, organized documentation, reminders about forms and deadlines, and continued learning about accessible and inclusive vacation planning. Training and professional resources are provided.

Requirements

At least 18 years old.
Reside in the United States or Mexico.
Reliable internet access and a computer or compatible device.
Excellent listening and written communication skills.
Patient, respectful, and comfortable discussing individual needs.
Strong research and verification skills.
Understand the importance of documenting requests without promising guaranteed accommodations.
Excellent organization and attention to detail.
Able to work independently and protect confidential information.

Nice To Haves

Experience in caregiving, healthcare administration, education, hospitality, customer service, or accessibility support is helpful but not required.

Responsibilities

Conduct detailed client consultations about vacation needs and limitations.
Research accessibility features offered by hotels, resorts, cruise lines, transportation providers, and attractions.
Contact suppliers to verify available accommodations and request procedures.
Document special requests clearly and accurately.
Help clients compare options based on convenience, accessibility, location, and comfort.
Prepare itineraries with realistic transportation and activity schedules.
Assist with requesting airport, cruise-terminal, or resort assistance.
Verify room types, cabin locations, bedding arrangements, and property layouts.
Communicate supplier responses and limitations honestly to clients.
Maintain confidential client information and organized documentation.
Provide reminders concerning forms, equipment, identification, and supplier deadlines.
Continue learning about accessible and inclusive vacation planning.