Travel Training Specialist

Opportunities Inc•Lanham, MD

26d•$0 - $55,000

About The Position

Opportunities Inc. supports people with intellectual and developmental disabilities in building skills, gaining knowledge, participating in their communities, and accessing inclusive opportunities. The organization provides vocational, social, and adaptive skill development to help adults with disabilities achieve independence and self-confidence. The Travel Training Specialist reports directly to the Route Ready Program Manager and is responsible for the travel training needs of Opportunities Inc. programs. Work takes place both in the office and in the field, depending on organizational needs. The specialist works with the Route Ready Program Manager and management team to identify travel training needs, and coordinates schedules with Program Managers, Support Coordinators, and Community Support Professionals. In collaboration with program staff, the specialist develops personalized plans to help interested people achieve the travel goals in their PCP. The role also develops and maintains partnerships with outside agencies that may refer people for travel training, and may participate in programs providing travel training services to people supported by Opportunities Inc. and other agencies. The position is funded entirely through a Metropolitan Washington Council of Governments grant; continued employment is contingent on grant funding and may be renewed depending on additional funding. This is a full-time, non-exempt position with a starting salary of $55,000 per year.

Requirements

One year of experience working in a travel training capacity.
Two years of experience working with people with disabilities.
Knowledge of or experience using public transportation.
Ability to manage multiple priorities simultaneously.
Strong organizational and time-management skills.
Ability and willingness to work in a high-energy environment.
Ability to relate well to diverse populations and build appropriate rapport.
Strong communication and interpersonal skills.
Ability to use Microsoft Office Suite, email, and necessary database systems.

Nice To Haves

Certified Travel Training Instructor (CTTI) credential preferred.

Responsibilities

Provide short-term, comprehensive, intensive one-to-one instruction in safe, independent community travel using public transportation.
Provide group travel training for people interested in using public transportation.
Maintain active Travel Trainer certification through an accredited organization.
Work with the Route Ready Program Manager, Program Managers, and Support Coordinators to identify people interested in travel training.
Develop and complete an intake and assessment process, including individualized goals and objectives for one-to-one training.
Use trip-planning software and help people understand route maps, schedules, and the locations of bus and train stops.
Coordinate WMATA MetroAccess applications, including identifying applicants' needs and tracking application status and expiration dates.
Maintain MetroAccess card information and expiration dates in the iCareManager (iCM) database.
Coordinate reduced-fare and other WMATA program applications for eligible people who are interested in public transportation.
Coordinate a regular travel training schedule with the Route Ready Program Manager, Program Managers, and Support Coordinators.
Complete Developmental Disabilities Administration billing requirements and required documentation, coordinate billing with the Finance Department, complete the travel training checklist in iCM Care Tracker, and track training hours.
Provide travel training to newly hired Community Support Professional staff and refresher training for CSP staff as needed.
Submit monthly travel training reports to the Route Ready Program Manager.
Attend program meetings and update teams about travel training goals, status, and needs.
Coordinate with the Route Ready Program Manager on travel training programs associated with awarded grants.
Attend Transitioning Youth and other resource fairs to promote Opportunities Inc.'s travel training program.
Participate in assigned cross-functional teams to address organizational needs and support collaboration across departments.
Perform other duties as assigned.