Travel Sales Manager

AAA Mountain West Group•Las Vegas, NV

6h•Remote

About The Position

The Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. Working closely with management, the Manager facilitates and drives travel sales, manages the selling performance of Travel Advisors, establishes staffing levels for assigned locations, resolves member issues, and works with Managers to oversee Travel Advisor performance. The role may work remotely from the Las Vegas area, with a territory covering Utah, Montana, Wyoming, and Alaska. Travel to branch offices in those areas is required.

Requirements

Travel Agency and/or travel agent experience is required.
People management experience is required.
Minimum qualification: Bachelor's degree plus 5 years of travel sales and service experience, or high school diploma plus 9 years of travel sales and service experience.
At least 3 years of supervisory or management experience.
Valid driver's license.
Strong sales coaching skills.
Effective leadership, organization, interpersonal, and oral and written communication skills.
Strong negotiation and analytical skills.
Proficiency in customer issue resolution.
Strong computer skills, including proficiency with MS Office applications or Google Suite equivalent.
Ability to identify potential people-side risks and anticipated points of resistance and develop plans to mitigate or address concerns.
Ability to work an extended-hour schedule as necessitated by business needs.
Ability to travel to branch offices in Utah, Montana, Wyoming, and Alaska.

Responsibilities

Drive travel sales revenue through team management and relevant goals.
Coach Travel Advisors to improve sales productivity and growth and overcome challenges.
Analyze sales and industry trends to identify opportunities.
Execute business-line incentive programs and marketing campaigns to achieve sales and revenue goals.
Set sales goals with the business line and hold the team accountable for meeting them.
Manage performance standards and goals, with a focus on customer sales, customer satisfaction, reducing agent errors, and compliance.
Resolve member and employee issues fairly within service parameters established by Travel Agency management.
Identify process efficiencies in automation, reporting, policies, procedures, reservation booking, report generation, and workflow management.
Build relationships with industry representatives, vendors, local community leaders, and travel professionals to facilitate sales growth and improve value for members.
Monitor industry trends and make recommendations to senior management regarding marketing, products, and member benefits.
Keep staff informed about industry, agency, Club, and vendor changes and requirements.
Establish appropriate staffing levels for branch locations and remote teams.
Manage hiring, training, motivation, and performance management for a driven, positive, and successful team.
Work with Managers to oversee the day-to-day performance of Counselors.
Assist with developing and executing training and ensure Club policies and procedures are followed.

Benefits

Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
Company 401(k) match of $1 for $1 up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.