Travel Sales Manager

AAA Mountain West Group•UT - Teleworker, UT

1d•$100,674 - $125,841

About The Position

The Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. Working closely with management, the role facilitates and drives Travel Sales and oversees the selling performance of Travel Advisors, staffing levels for assigned locations, member issue resolution, and day-to-day performance in collaboration with other managers. The territory is anchored in Utah and also includes team members in Montana, Wyoming, and Alaska.

Requirements

Bachelor's degree plus 5 years, or high school diploma plus 9 years, of travel sales and service experience.
Travel Agency and/or travel agent experience.
At least 3 years of supervisory or management experience.
Valid driver's license.
Strong sales coaching skills.
Effective leadership, coaching, organization, interpersonal, and oral and written communication skills.
Strong negotiation and analytical skills.
Proficiency in customer issue resolution.
Ability to work an extended-hour schedule as necessitated by business needs.
Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency.
Ability to identify potential people-side risks and anticipated resistance and develop plans to mitigate or address concerns.

Responsibilities

Drive travel sales revenue through team management and sales goals.
Coach team members to achieve sales productivity and growth and overcome challenges.
Analyze sales and industry trends to identify opportunities.
Execute business-line incentive programs and marketing campaigns to achieve sales and revenue goals.
Set sales goals with the business line and hold the team accountable for achieving them.
Manage performance standards and goals, focusing on customer sales and satisfaction, reducing agent errors, and ensuring compliance.
Resolve employee and member issues fairly within service parameters established by Travel Agency management.
Identify process efficiencies in automation, reporting, policies, procedures, reservation booking, report generation, and workflow management.
Build relationships with industry representatives, vendors, local community leaders, and travel professionals to facilitate sales growth and improve value for members.
Monitor industry trends and recommend marketing, products, and member benefits to senior management.
Keep staff informed of industry changes, agency and Club changes, and vendor requirements.
Establish appropriate staffing levels for locations and remote teams; manage hiring, training, motivation, and performance management.
Work with Managers to oversee the day-to-day performance of Counselors.
Assist in developing and executing training and ensure Club policies and procedures are followed.

Benefits

Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
401(k) company match of $1 for $1 up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.