Travel Manager

Jump Trading•Chicago, NY

1d•Onsite

About The Position

Jump Trading Group is hiring a Travel Manager, based in Chicago or New York, to own the firm’s global travel product and lead a global travel team. The role sits within Global Workplace Services, alongside regional Workplace Services Managers, and partners closely with global People Ops teams. The Travel Manager will lead a regional team with a member in each region and collaborate across Global Workplace Services as projects and team needs require. The role owns the global travel program and travel and expense policies end to end, setting direction with the Director of Workplace Services and adapting policies as the business evolves. It will lead development of a self-service travel experience using a next-generation technology stack, automating processes and workflows. The manager also owns expense processes and tool configuration, including Concur and Navan, and partners with Finance on reimbursements, payment methods, and transactions. The Travel Manager and team analyze travel and expense data to identify trends and savings, provide tailored data to business stakeholders, manage suppliers and negotiations, and support travelers across employees, candidates, relocations, guests, and consultants. The position also covers traveler communications and training, travel risk monitoring, office visit coordination, and ongoing professional development. Reliable availability is required, including being onsite five days per week and working evenings or weekends as needed.

Requirements

At least 7 years managing corporate travel and expense programs, including at least 2 years in a management role.
Proficiency with travel and expense systems such as Navan, Concur, and GDS; workplace tools such as Confluence, Workday, and JIRA; and Excel, Word, and PowerPoint.
Experience with travel agency RFPs and implementations, and with managing private jet suppliers and logistics.
Technology proficiency, with demonstrated workflow automation, project management, and creative problem-solving skills.
Detail-oriented, able to prioritize, and able to work independently in a fast-paced environment with ad hoc demands.
Clear communicator who collaborates across management levels, functions, and regions.
Strong customer service orientation, professional appearance, and a sense of humor.
Genuine curiosity, empathy, and a desire to learn and grow.
Reliable availability, including being onsite five days per week and working evenings or weekends as needed.
Bachelor’s degree.

Responsibilities

Lead, manage, and mentor the regional travel team, fostering growth, collaboration, and high performance.
Own the global travel program and travel and expense policies, setting direction with the Director of Workplace Services and adjusting as the business evolves.
Lead development of a self-service travel experience that enables employees to book travel and manage expenses, using technology and workflow automation to reduce friction.
Analyze travel and expense data for trends and savings, and provide tailored data to managers, business leaders, and stakeholders to support business decisions.
Own expense processes and tool configuration, including Concur and Navan; oversee the team’s expense administration and approvals.
Partner with Finance on reimbursements, forms of payment, and transactions.
Build and manage relationships with travel agencies, airlines, hotels, and other vendors; negotiate competitive rates and services.
Create internal communications, marketing, and training to influence traveler behavior, educate travelers, introduce products and services, and support change management.
Ensure the team delivers travel solutions for employees, candidates, relocations, guests, and consultants; handle escalations as needed.
Monitor travel restrictions and risks, and proactively communicate changes to the firm.
Coordinate with regional Workplace Services Managers and People Ops on traveler volumes to support productive office visits.
Attend industry conferences, webinars, and training to stay current in travel management.
Perform other duties as assigned or needed.