Travel Sales Manager

AAA Mountain West Group • Las Vegas, NV

2d • Remote

About The Position

The Travel Sales Manager manages the travel function across multiple lines of business to increase travel sales revenue. The manager works with management to facilitate and drive travel sales, oversees the selling performance of Travel Advisors, establishes appropriate staffing levels for assigned locations, resolves member issues, and works with managers to oversee the day-to-day performance of travel team members.

This role may work remotely from the Las Vegas area, but the territory includes Utah, Montana, Wyoming, and Alaska. The manager is required to travel to branch offices in those areas to work with travel sales team members.

Requirements

• Travel Agency and/or travel agent experience is required.
• People management experience is required.
• At least 3 years of supervisory or management experience.
• Bachelor's degree plus 5 years, or high school diploma plus 9 years, of travel sales and service experience.
• Strong sales coaching skills.
• Effective coaching, organization, interpersonal, and oral and written communication skills.
• Strong negotiation and analytical skills.
• Proficiency in resolving customer issues.
• Ability to work an extended-hour schedule as business needs require.
• Strong computer skills, including proficiency with MS Office or equivalent Google Suite applications.
• Ability to identify potential people-side risks and anticipated resistance, and develop specific plans to address them.
• Valid driver's license.

Responsibilities

• Drive travel sales revenue through team management and sales goals.
• Coach team members to achieve sales productivity and growth and overcome challenges.
• Analyze sales and industry trends to identify opportunities.
• Execute business-line incentive programs and marketing campaigns to achieve sales and revenue goals.
• Set sales goals with the business line and hold the team accountable for meeting them.
• Manage performance standards and goals, focusing on customer sales and satisfaction, reducing agent errors, and ensuring compliance.
• Resolve member and employee issues fairly within service parameters established by Travel Agency management.
• Identify process efficiencies in automation, reporting, policies, procedures, reservation booking, report generation, and workflow management.
• Build relationships with industry representatives, vendors, local community leaders, and travel professionals to support sales growth and improve value for members.
• Monitor industry trends and recommend marketing, product, and member-benefit opportunities to senior management.
• Keep staff informed about industry, agency, Club, and vendor changes and requirements.
• Establish staffing levels for locations and remote teams; manage hiring, training, motivation, and performance management.
• Work with managers to oversee day-to-day performance of counselors.
• Assist with developing and delivering training and ensure Club policies and procedures are followed.

Benefits

• Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
• Company 401(k) match of $1 for $1 up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly; depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager