Travel Coordinator

ADTRAV Travel Management• US,

2d•Remote

About The Position

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country. ADTRAV is seeking a Travel Coordinator to support Leisure Travel Agents and management with different aspects of the reservation and reporting process for a dedicated client account. In addition, the Travel Coordinator will act as a main point of contact for the client and ensuring we are meeting client expectations.

Requirements

High school diploma or equivalent required.
At least 1-2 years of experience in a support/administrative role.
Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
Strong customer service orientation with proven ability to establish and develop relationships.
Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams).
Excellent English written and verbal communication skills.
Highly proficient in business writing and able to format emails and communication with proper grammar and spelling.
Strong attention to detail with emphasis on accuracy and quality.
Highly self-motivated and able to manage multiple tasks in a fast-paced environment and with minimal supervision.
Able to respond quickly in a dynamic and changing environment.
Strong analytical and critical thinking skills.
Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure.
Ability to communicate ideas and concepts clearly and concisely, while also being open to receiving feedback and direction as needed.
Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
Ability to work remotely and meet the company home-office requirements.
Able to sit and work at a computer for extended periods of time, without leaving the work area.
Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, as well as after hours, weekends, and holidays as needed.
Able to maintain confidentiality of company and client information.
Able to successfully pass a credit, criminal, and/or employment reference background check.

Nice To Haves

Experience in the leisure/Corporate travel industry and with Sabre GDS strongly preferred.
Experience using a CRM to enter and track activities preferred.

Responsibilities

Provide support to the Leisure Agents to ensure ADTRAV meets the service levels expected by our client.
Oversee email inbox for team and ensure emails are responded to promptly and professionally.
Assist in answering the main phone line for team during business hours.
Conduct welcome calls for new orders.
Assign clients to agents as received and update tasks for new consults scheduled and update the CRM stage accordingly.
Monitor SLA requirements and work with agents to update files and CRM.
Schedule military travels to include, air, hotel and dinner reservations.
Assist with training agents on client processes, procedures, and SLA requirements.
Meet all KPIs as required for the position.
Create, maintain, and generate daily, weekly and monthly reports for management and client contacts (e.g., KPI, SLA).
Utilize a variety of tools and applications, including HubSpot, Smartsheet, Confluence, Jira, Microsoft Office and internal systems, to support daily responsibilities.
Become knowledgeable in ADTRAV's industry and customer base.
Participate in ongoing training to continuously build knowledge and skills in the industry.
Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
Adhere to company policies and procedures.
Other duties as assigned.