Travel Concierge

International SOS

31d • Remote

About The Position

Aspire Lifestyles is hiring an experienced Travel Concierge to assist customers with itinerary changes, travel disruptions, loyalty program questions, international travel arrangements, and other travel needs. The role focuses on solving problems and delivering personalized service to premium clientele; it is not a sales position. This is a newly created, permanent, full-time remote position for candidates residing in the USA. The position pays from $18.00 per hour, with opportunities for performance incentives. Candidates must be available for permanent overnight shifts, weekends, and statutory holidays.

Requirements

• Minimum of 2 years of travel industry experience.
• Experience using a Global Distribution System (GDS) is required.
• Experience supporting airlines, travel agencies, corporate travel, or travel reservations.
• Excellent communication and customer service skills.
• Strong problem-solving abilities.
• Ability to thrive in a fast-paced environment.
• Must reside in the USA.
• Must be available for permanent overnight shifts, weekends, and statutory holidays.
• Dedicated home office space.
• Reliable hardwired high-speed internet.
• Ability to successfully complete a background check.
• High school diploma or equivalent.

Nice To Haves

• Sabre experience.
• Loyalty or concierge experience.
• Premium hospitality experience.
• International travel knowledge.
• Additional language skills, especially French, Mandarin, or Cantonese.

Responsibilities

• Assist customers with domestic and international travel requests.
• Research, book, modify, and manage travel arrangements.
• Use Sabre and other Global Distribution System tools to support customer needs.
• Resolve travel-related issues quickly and professionally.
• Support customers through phone, email, and chat interactions.
• Document customer interactions accurately.
• Deliver exceptional service while meeting quality and productivity standards.

Benefits

• Performance incentives.
• Annual performance and compensation reviews.
• Medical, dental, and vision benefits.
• 401(k) matching program.
• Paid training.
• Paid vacation and personal time.
• Potential opportunity for compressed work weeks of four 10-hour shifts, based on operational requirements.
• Remote work.
• Supportive team culture and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED