Travel Agent - Stuart, FL

Auto Club Group • Stuart, FL

4d • Onsite

About The Position

The Travel Agent drives revenue growth and deepens AAA member engagement by developing new business, retaining existing clients, and promoting travel, membership, and financial products. The role provides consultative sales, relationship management, and end-to-end planning for complex domestic and international itineraries. Success involves meeting sales goals, using referral and lead-generation systems, and applying digital tools to build a strong base of repeat clients.

This is an in-office position at an ACG branch, serving members in person. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. It is an hourly, non-exempt role eligible for overtime, with a base pay of $31,200 plus up to $10,400 in supplemental pay or commissions, whichever is greater. Travel sales commissions are uncapped, with additional commission opportunities for membership and credit card sales. A signing bonus of $1,500 to $3,000 may be available to applicants who are new to the Auto Club Group; the amount depends on experience.

The role offers sales support including free leads, in-office travel events and walk-in traffic, direct-to-consumer marketing, preferred-partner discounts, inside support, and assistance from Air Desk and Inside Sales Agents. Training and development offerings include free travel partner certifications, familiarization tours and cruises, and travel benefits associated with completing online training. Travel-agent benefits include an IATAN card and complimentary ASTA membership.

ACG describes a comprehensive benefits package that includes medical, prescription, dental and vision coverage; life and disability insurance options; a 401(k) with company contributions; HSA and FSA options; paid time off and holidays; paid leave programs; tuition assistance; professional certification reimbursement; career development; complimentary AAA membership; and adoption assistance. The position is open to applicants on an ongoing basis and may close once a qualified candidate pool is identified.

Requirements

• High school diploma or equivalent.
• One year of business-to-consumer sales experience.

Responsibilities

• Generate new sales, retain existing members, and grow ACG’s book of business through multiple product offerings.
• Develop and maintain mutually beneficial relationships with AAA members to improve their experience and use of AAA benefits, drive profitable sales and revenue growth, and encourage repeat travel bookings.
• Receive customer concerns and champion them through resolution.
• Achieve assigned travel, membership, and credit card sales goals.
• Sell cruises, tours, hotel accommodations, air travel, car rentals, travel insurance, AAA credit cards, AAA memberships, and related travel products and services.
• Prepare complex and/or large-scale domestic and international travel packages.
• Complete reservations and advise clients about documentation requirements.
• Arrange travel, including reservations, payment collection, and document processing.
• Ask for referrals and build a client book using the AAA ACG lead system.
• Learn and use AAA ACG digital and communication technologies to achieve objectives.

Benefits

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program.
• Company-paid basic life insurance and optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• 401(k) plan with company contributions and immediate vesting of the company match.
• Health Savings Account and Flexible Spending Account options.
• Accrual-based paid time off for eligible employees.
• Company-paid holidays, plus mental health, floating, and volunteer days for eligible full-time employees.
• Paid parental, bereavement, jury duty, and military leave programs.
• Tuition assistance up to $5,250 annually, with 80% covered by ACG.
• 100% reimbursement for eligible professional certification programs.
• Career development and advancement opportunities.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.
• Uncapped travel sales commissions and additional commission opportunities for membership and credit card sales.
• Potential special performance incentives and a quarterly new-hire on-pace bonus.
• Free leads, in-office travel events and walk-in traffic, and direct-to-consumer marketing support.
• Preferred Partner discounted rates and member benefits.
• Support from Air Desk and Inside Sales Agents, plus an interactive group booking system.
• Free Travel Partner training certifications and potential free or reduced travel through online training programs.
• Familiarization tours and cruises through developmental programs at no cost.
• IATAN card benefits, which may include hotel and car rental discounts and discounted rates from cruise and tour partners.
• Complimentary American Society of Travel Advisors membership.
• Overtime eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED