Travel Agent - Gainesville, FL
About The Position
The Travel Agent drives revenue growth and strengthens AAA member engagement by developing new business, retaining existing clients, and promoting travel, membership, and financial products. The role delivers customer experiences through consultative sales, relationship management, and end-to-end planning for complex domestic and international itineraries. Success involves meeting sales goals, using referral and lead-generation systems, and adopting digital tools to build a strong repeat-client base. The position is based in an Auto Club Group branch in Gainesville, Florida. Employees serve members in person. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. This is an hourly, non-exempt role with a stated base pay of $31,200 plus up to $10,400 in supplemental pay or commissions, whichever is greater. Travel sales commissions are uncapped, with additional commission opportunities for membership and credit card sales. A signing bonus of $1,500 to $3,000 may be available to qualifying new Auto Club Group applicants, with the amount dependent on experience.
Requirements
- High school diploma or equivalent.
- One year of business-to-consumer sales experience.
Responsibilities
- Generate new sales, retain existing members, and grow the Auto Club Group’s book of business through multiple product offerings.
- Build and maintain mutually beneficial relationships with AAA members to improve their experience and use of AAA benefits, support profitable sales and revenue growth, and encourage repeat travel bookings.
- Receive customer concerns and champion them through resolution.
- Meet assigned travel, membership, and credit card sales goals.
- Sell cruises, tours, hotel accommodations, air travel, car rentals, travel insurance, AAA credit cards, AAA memberships, and related travel products and services.
- Prepare complex or large-scale domestic and international travel packages.
- Complete reservations and advise clients about documentation requirements.
- Arrange travel, including reservations, payment collection, and document processing.
- Ask for referrals and build a client book using the AAA ACG lead system.
- Learn and use AAA ACG digital and communication technologies to achieve objectives.
Benefits
- Signing bonus of $1,500 to $3,000 for qualifying applicants who are new to the Auto Club Group; amount depends on experience.
- Uncapped commissions on travel sales, with additional commission opportunities for membership and credit card sales.
- Potential special performance incentives from ACG and travel partners, plus a quarterly new-hire on-pace bonus.
- Free leads, with priority for prospects most likely to travel.
- In-office travel events and walk-in traffic that provide sales opportunities.
- Direct-to-consumer marketing support for Travel Agents.
- Access to exclusive preferred-partner discounted rates and member benefits.
- Support from Air Desk and Inside Sales Agents, plus an interactive group system for booking.
- Free Travel Partner training certifications.
- Potential free or reduced travel through completion of online training programs.
- Familiarization tours and cruises offered at no cost through developmental programs.
- International Airlines Travel Agent Network Card, with benefits that may include hotel and car-rental discounts and discounted cruise and tour rates.
- Complimentary American Society of Travel Advisors membership.
- Overtime eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
