Transporter Onboarding Support Representative

RunBuggy OMI Inc.•Tempe, AZ

3d•Onsite

About The Position

The Transporter Onboarding Support Representative supports transporters through onboarding and the early stages of their account lifecycle. The role focuses on accurate data entry and data hygiene, managing support inboxes, and providing high-quality inbound and outbound phone support so transporters are verified, informed, and prepared to use the platform. This is a full-time, on-site position for candidates within commuting distance of Tempe, Arizona.

Requirements

High school diploma or equivalent.
Strong attention to detail and excellent organizational skills.
Clear and professional phone and written communication skills.
Ability to manage multiple tasks in a fast-paced, queue-based environment.
Customer-focused mindset and willingness to learn onboarding processes and systems.

Nice To Haves

Prior customer support, call center, or onboarding experience.

Responsibilities

Perform accurate data entry and maintain strong data hygiene across onboarding and account records.
Manage and respond to inquiries through the Transporter Onboarding Support Inbox.
Make outbound calls to complete initial verification calls and schedule follow-up appointment calls with Specialists.
Handle inbound calls through Support Queues regarding transporter onboarding, account setup, and basic account management.
Answer questions, provide guidance, and resolve issues professionally and efficiently.
Document interactions clearly and escalate issues as needed to Specialists or leadership.
Support additional operational tasks and projects as assigned.

Benefits

Market-competitive pay based on education, experience, and location.
Medical, dental, vision, life with AD&D, short-term disability, and long-term disability insurance.
Pet insurance and identity theft protection.
401(k) retirement savings plan.
Employee wellness program.
Employee rewards, discounts, and recognition programs.
12 company-paid holidays, vacation, and sick time.
Paid paternity and maternity leave.
Monthly connectivity/home office stipend if working from home five days a week.
Supportive and positive space to grow and expand your career.